Confirmation of receipt

Walkthrough goes here.

Delivery completed means your side considers the job done. It does not mean the device reached the person. Confirmation of receipt closes that gap by asking the employee to confirm it themselves.

The request appears in their self service dashboard, and you can switch on an email so it does not sit there unnoticed. Outstanding confirmations are also collected on the dashboard, so you can follow up instead of asking around.

This matters most where you cannot hand something over in person: another site, a home office, a courier delivery. In those cases the confirmation is the only evidence you have.

If your process needs a signature rather than a click, you can generate a handover document for the selected services instead.

Read more

Transfer and Return Documents

Next

Sometimes a device has to go back or be exchanged. That is Returning or swapping Services.