Returning or swapping Services

Returns and swaps start on the service itself, usually from the person who has it, not from you. Your part is the decision.

They arrive in the same approvals list as new orders, but marked as changes. The difference is worth noticing: the service already exists, and you are approving a modification to something in use rather than a new cost.

Approving does not move the device. The return goes into order processing and only lands in your warehouse once that is completed. That split is deliberate, it gives whoever handles processing a chance to catch a mistake before stock officially changes.

A swap keeps the service running and replaces what sits behind it, which is why the old device and the new one can briefly both be booked.

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How to request a swap