Offer management

Everything your people can request has to exist as an offer first. Nothing reaches the marketplace, and nothing can be assigned, before it is built here.

That is more than a product list. An offer decides what is delivered, what it costs, how long it runs and who is allowed to see it. Get those four right and the rest of the portal mostly runs itself. Get them wrong and you feel it months later, in renewals that do not match the deal and in requests for things you never meant to offer.

This section covers the catalogue itself. Making parts of it visible to the right people comes later in the track.

Next

Start with the catalogue: Service portfolio.