Self-Service Overview

The Dashboard

When you log in to equipme for the first time, you’ll land directly in the Self-Service Dashboard. This dashboard is your personal starting point. It brings together everything you need to manage your devices, services, and requests in one central place.

At the top, you’ll be greeted by name. Just below, you’ll find the main areas you’ll use most often. Four large tiles form the core navigation:

My services, Marketplace, My tickets, and Report problem.

Whatever you need to do — whether it’s checking your equipment, requesting something new, or reporting an issue — it all begins here.

My services - Manage your equipment

The “My services” section displays all devices and software programs currently assigned to you. Each card functions as a quick profile: you can immediately see whether the service is active, how long it will remain available, when it will be renewed, and (unless hidden by your administrator) the associated costs.

Clicking “Show details” opens a full view with additional information and possible actions for each service.

Marketplace – Request new equipment

If you need new products or services for your work, you can find them in the Marketplace. Here you can browse everything that your company provides to employees in your role. You can search for specific items, compare options, and - depending on your organization's configuration - start the procurement or approval process.

My tickets & Report problem - Open and track support requests

If something isn't working as expected, you can create a support request directly via the “Report a problem” tile. Just add a brief description and your ticket will be submitted. All your requests, whether open or resolved, can then be tracked under “My tickets” This way, you always know whether your problem is already being worked on and where the process stands.

Please note: If "My Tickets" and "Report problem" are not displayed, this may be because your administrator has blocked the ticket system, for example because your organization already uses a different ticket system.

Profile and Standard delivery address

On the right side of the dashboard, you’ll find your personal profile information — things like your department, assigned groups, or your supervisor. This information is specified by your organization and cannot be changed independently, except for your phone number.

If the profile settings are incorrect, please contact your administrator.

Directly below this is your default delivery address. Here you can specify whether physical products should be delivered to your office or home office. When you request something from the marketplace, this address will be suggested by default, but you can change it during each request.

Wrapping Up

The self-service dashboard is your central point of contact in equipme. It provides you with an overview of your current services, allows you to request new services, helps you manage support cases, and ensures transparency regarding your profile and costs. When you log in for the first time, take a few minutes to explore the different areas. Once you have clicked through all the areas, you will quickly find your way around and know exactly where to go when you need something.