Report a problem

If you have a problem with one of your services or a general question, you can simply create a new ticket via “Report problem,” which will be automatically assigned to the correct processing group.

Please note: If "Report Problem" is not displayed, this may be because your administrator has blocked the ticket system, for example because your organization already uses a different ticket system.

Creating a new ticket

When you click on “Report problem,” a form will open where you can enter the following information:

• Request type: Decide whether you want to report a problem or have another concern (e.g., a general question).
• Affected person: Pre-filled with your name
• Affected services: Select the services that are affected by the issue (optional but highly recommended to speed up the assignment process)
• Subject: Describe your problem in a few words
• Description: Describe your problem as precisely as possible
• Attachments: Attach a file, e.g., a screenshot that will help support better understand your problem (optional)

Then click on “Save” – your request will be logged immediately and sent to the appropriate team. You can track the progress of your ticket under “My tickets” and will also be informed of any progress by email.

Shortcut via "My services"

To speed up the ticket creation process, you can click directly on the support icon for the relevant service under “My services” – this will pre-assign the affected service with the ticket creation form.