> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/classes/employee-self-service/request-new-services-marketplace.md).

# Request new Services (Marketplace)

### What it is

<figure><img src="/files/F5WO18AUTsclKhS8X02T" alt=""><figcaption></figcaption></figure>

Imagine having a single place where you can view all the IT and work related tools that your organization offers to provide you with optimal support - that's exactly what the Marketplace is:\
**Your company's internal online shop.**

Everything is already set up for you, so you can choose exactly the equipment that is available for your role based on company guidelines. The marketplace is designed to make your work life easier:

* You don’t have to guess where to order.
* You always know what’s available.
* You can trust that your order is tracked and managed properly.

No complicated processes, no confusion – just a simple way to get the tools you need to do your job.

### What you can do

#### **Browse the catalog**

Search through devices, software and services, just like in a normal online shop.

<figure><img src="/files/cmkJooi5Fv0C6MX9Bc4y" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Tip: If you see a lot of products, use the filter to find what you're looking for faster.&#x20;
{% endhint %}

<figure><img src="/files/tp0EQOxo5tk34RTFBCOQ" alt=""><figcaption></figcaption></figure>

#### **Check the details**&#x20;

Every product has a short description and a optional detailed description (e.g. Data Sheet) so you know what you’re requesting.

Some products also offer options and variants that you can choose from (e.g., color or size).

<figure><img src="/files/4ZdtkRrlLW94i46u1MCH" alt=""><figcaption></figcaption></figure>

#### Enter delivery address

When you request a physical product, you can decide where it should be delivered:

* to your assigned office location
* to your home office
* or even to a temporary address if you’re working somewhere else for a while.

{% hint style="success" %}
For each item, you can specify a preferred delivery date if you wish to deviate from the default setting of "immediately".
{% endhint %}

<figure><img src="/files/Z4e0euqQidJZPf06XeFx" alt=""><figcaption></figcaption></figure>

#### **Request for approval**&#x20;

Once you have completed your product selection and delivery settings, click "Request approval."

{% hint style="info" %}
Depending on how your administrator has configured the portal, you may or may not see the cost of the service.
{% endhint %}

<figure><img src="/files/XT97ACn8HcitmXIkYN9y" alt=""><figcaption></figcaption></figure>

Depending on your company's configuration, your order will be processed immediately; otherwise, prior approval is required. This ensures everything stays in line with your company's policies, and you can always be confident that your request is in good hands.

{% hint style="info" %}
Depending on your company's settings, you may need to provide a reason for your request to help the approver make their decision.
{% endhint %}

<figure><img src="/files/94lAL4tkj457jUJ8L6Qt" alt=""><figcaption></figcaption></figure>

#### Track the status&#x20;

Once you have submitted a request, the requested product will appear under "**My services**", where you can track the order progress. Clicking on the requested item opens the detailed view with further information and options.

{% hint style="success" %}
Based on your company's settings, you will be kept up to date via email throughout the entire order progress.
{% endhint %}

<figure><img src="/files/PRYS0ANQzu2u5xsRWV27" alt=""><figcaption></figcaption></figure>

#### Change / Cancel your request

As long as the request has not yet been processed, you have the option to cancel the request or adjust the delivery address / delivery date.

<figure><img src="/files/HfdrVCOAgkcF3D1xJ3P6" alt=""><figcaption></figcaption></figure>


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