Request new Services (Marketplace)

What it is

Imagine having a single place where you can view all the IT and work related tools that your organization offers to provide you with optimal support - that's exactly what the Marketplace is: Your company's internal online shop.

Everything is already set up for you, so you can choose exactly the equipment that is available for your role based on company guidelines. The marketplace is designed to make your work life easier:

• You don’t have to guess where to order.
• You always know what’s available.
• You can trust that your order is tracked and managed properly.

No complicated processes, no confusion – just a simple way to get the tools you need to do your job.

What you can do

Browse the catalog

Search through devices, software and services, just like in a normal online shop.

Tip: If you see a lot of products, use the filter to find what you're looking for faster.

Check the details

Every product has a short description and a optional detailed description (e.g. Data Sheet) so you know what you’re requesting.

Some products also offer options and variants that you can choose from (e.g., color or size).

Enter delivery address

When you request a physical product, you can decide where it should be delivered:

• to your assigned office location
• to your home office
• or even to a temporary address if you’re working somewhere else for a while.

For each item, you can specify a preferred delivery date if you wish to deviate from the default setting of "immediately".

Request for approval

Once you have completed your product selection and delivery settings, click "Request approval."

Depending on how your administrator has configured the portal, you may or may not see the cost of the service.

Depending on your company's configuration, your order will be processed immediately; otherwise, prior approval is required. This ensures everything stays in line with your company's policies, and you can always be confident that your request is in good hands.

Depending on your company's settings, you may need to provide a reason for your request to help the approver make their decision.

Track the status

Once you have submitted a request, the requested product will appear under "My services", where you can track the order progress. Clicking on the requested item opens the detailed view with further information and options.

Based on your company's settings, you will be kept up to date via email throughout the entire order progress.

Change / Cancel your request

As long as the request has not yet been processed, you have the option to cancel the request or adjust the delivery address / delivery date.