How to Review and Approve Service Requests

When someone from your team places an order, it will first appear in your approvals. You can see this directly on your dashboard under Open approvals or by going to Approvals in the side menu.

Clicking either option takes you to the overview of all requests waiting for your decision. Here you’ll find the details of the order, such as who placed it and what has been requested.

Once you’ve reviewed the information, you can move the order forward by confirming it. This step triggers the actual ordering process and ensures that the service or item will be delivered.

After approval, the request becomes an open order. You can track these at any time under Controlling → Orders, where you’ll see the status of each order and whether further action is needed.

That’s it - with just a few clicks, you’ve approved a request and helped your team get what they need.