> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/development/api-reference-solvio-beta/impact-level.md).
# Impact level
**Impact** says how far a problem reaches — one person, a department, the whole organisation. Levels are defined per tenant, identified by their `name` and ranked by `level`: the higher, the wider the reach.
Together with urgency, impact decides a ticket's priority.
## List impact levels
> Returns the tenant's impact levels — how far a problem reaches. \`level\` ranks them, the higher the\
> wider the reach; seeded as \`low\` (1), \`medium\` (2), \`high\` (3) and \`critical\` (4).\
> \
> \*\*Filterable and sortable\*\* — \`name\`, \`displayName\`, \`level\`, \`color\`, \`createdAt\`, \`updatedAt\`.\
> \
> The list is read-only; the entries are seeded with the tenant.
```json
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```
---
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