Message
A message is one entry in a thread's conversation. Messages carry rich text and any number of attachments, and they are what actually travels to the outside world when a thread is bound to a communication channel.
direction says where a message stands in that flow:
Direction
Meaning
INTERNAL
never leaves Solvio
INBOUND
arrived from an external channel
OUTBOUND
is delivered through the thread's channel
Posting requires write access to the thread; editing is reserved for the message's own author.
Returns the messages of a thread, ordered by id unless sort says otherwise.
Filterable — id, threadId, authorId, replyToId, direction, originChannelId, originMessageId, createdAt, updatedAt, and paths into the author, such as author.lastName.
Sortable — id, threadId, createdAt, updatedAt.
Searchable — nothing yet.
direction tells where a message came from or is going: INTERNAL never leaves Solvio, INBOUND arrived from an external channel, OUTBOUND is delivered through the thread's channel.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Path parameters
threadIdintegerRequiredExample:
Thread id
8801Query parameters
filterstringOptional
JSON filter expression
searchstringOptional
Free-text term — no effect here
sortstringOptional
Comma-separated field:direction terms
fieldsstringOptionalExample:
Selection of fields and relations
content,createdAt,author.lastNameoffsetintegerOptionalDefault:
Number of entries to skip
0limitintegerOptionalDefault:
Page size, 1 to 100
100Responses
200
OK
application/json
countintegerOptional
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
404
Not Found
application/json
500
Internal Server Error
application/json
get/v1/threads/{threadId}/messages
GET /api/v1/threads/{threadId}/messages HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
"count": 1,
"data": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
]
}Posts a message to a thread. Requires write access, so an OBSERVER is answered with 403.
content is required and is interpreted as plain text; the format can be changed afterwards when the message is edited. replyToId has to refer to a message of the same thread, and attachmentIds refer to attachments uploaded beforehand.
Whether the message stays internal or is delivered onward depends on the thread: a thread bound to a communication channel produces an OUTBOUND message to its participants, a thread without one produces an INTERNAL message.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Path parameters
threadIdintegerRequiredExample:
Thread id
8801Body
objectOptional
Responses
200
OK
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
404
Not Found
application/json
500
Internal Server Error
application/json
post/v1/threads/{threadId}/messages
POST /api/v1/threads/{threadId}/messages HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 2
{}{
"data": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
}Edits a message. Only its author may do so — anyone else is answered with 403, including a thread owner.
At least one of content and contentType has to be given, otherwise the request is answered with 400. contentType accepts text/plain and text/html and decides how content is rendered.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Path parameters
threadIdintegerRequiredExample:
Thread id
8801messageIdintegerRequiredExample:
Message id
52310Body
objectOptional
Responses
200
OK
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
404
Not Found
application/json
500
Internal Server Error
application/json
patch/v1/threads/{threadId}/messages/{messageId}
PATCH /api/v1/threads/{threadId}/messages/{messageId} HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 2
{}{
"data": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
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}Last updated
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