Thread
A thread is the conversational container: it carries a status (OPEN / CLOSED), an optional binding to a communication channel, its messages and its participants, and it can be the parent of sub-threads. A ticket is always attached to exactly one thread, but a thread can also exist on its own.
Access to a thread comes from taking part in it — the roles and what they permit are described under Thread Participants. Whoever creates a thread becomes its OWNER.
Returns the threads the caller can read, ordered by id unless sort says otherwise.
Filterable — id, externalId, tenantId, parentId, channelId, subject, description, status, createdAt, updatedAt.
Sortable — id, externalId, subject, status, createdAt, updatedAt.
Searchable — subject and description of the thread, plus the email address, first name and last name of any of its participants.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Query parameters
filterstringOptional
JSON filter expression
searchstringOptional
Free-text term across subject, description and participants
sortstringOptional
Comma-separated field:direction terms
fieldsstringOptionalExample:
Selection of fields and relations
subject,status,createdAtoffsetintegerOptionalDefault:
Number of entries to skip
0limitintegerOptionalDefault:
Page size, 1 to 100
100Responses
200
OK
application/json
countintegerOptional
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
500
Internal Server Error
application/json
get/v1/threads
GET /api/v1/threads HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
"count": 1,
"data": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": "[Circular Reference]",
"parent": "[Circular Reference]",
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
}
]
}Opens a thread. subject is required; parentId nests the new thread under an existing one, and description is stored on the thread itself, not as a message.
The caller becomes the thread's OWNER and can post to it and manage its participants from then on.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Body
objectOptional
Responses
201
Created
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
500
Internal Server Error
application/json
post/v1/threads
POST /api/v1/threads HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 2
{}{
"data": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": "[Circular Reference]",
"parent": "[Circular Reference]",
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
}
}Returns a single thread by its id.
A thread the caller cannot reach at all is answered with 404, the same as an id that does not exist. A thread that is visible but that the caller must not read is answered with 403.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Path parameters
threadIdintegerRequiredExample:
Thread id
8801Query parameters
fieldsstringOptionalExample:
Selection of fields and relations
subject,statusResponses
200
OK
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
404
Not Found
application/json
500
Internal Server Error
application/json
get/v1/threads/{threadId}
GET /api/v1/threads/{threadId} HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
"data": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": "[Circular Reference]",
"parent": "[Circular Reference]",
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
}
}Last updated
Was this helpful?