> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/development/api-reference-app/urgency-level.md).
# Urgency level
**Urgency** says how soon a ticket needs an answer. Levels are defined per tenant, identified by their `name` and ranked by `level`: the higher, the more pressing.
Together with impact, urgency decides a ticket's priority.
## List urgency levels
> Returns the tenant's urgency levels — how soon a ticket needs an answer. \`level\` ranks them, the\
> higher the more pressing; seeded as \`low\` (1), \`medium\` (2), \`high\` (3) and \`critical\` (4).\
> \
> \*\*Filterable and sortable\*\* — \`name\`, \`displayName\`, \`level\`, \`color\`, \`createdAt\`, \`updatedAt\`.\
> \
> The list is read-only; the entries are seeded with the tenant.
```json
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```
---
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