Ticket
A thread is the conversational container: it has a status (OPEN / CLOSED), an optional channel binding, messages and participants, and it can be the parent of sub-threads.
A ticket is the business-layer overlay on a thread. There is always exactly one thread per ticket, and the ticket carries the assignee, agent, contact, opener, type, status and labels. Not every thread has a ticket — free threads exist without one.
Returns the tickets the caller can read, ordered by id unless sort says otherwise. count is the total number of matching tickets, independent of offset and limit.
The grammar of filter, search, sort and fields is described in the introduction; what a ticket accepts for each of them is this:
Filterable — id, threadId, assigneeId, agentId, contactId, openerId, subject, summary, createdAt, updatedAt, and paths into the taxonomy and the labels, such as status.name, type.name, impact.level, priority.level, urgency.level or labels.name.
Sortable — id, subject, summary, createdAt, updatedAt, and relation.field for assignee, agent, contact, status, type, impact, urgency and priority, for example sort=priority.level:desc,createdAt.
Searchable — subject and summary of the ticket, plus the email address, first name and last name of the contact it was raised for. So search=lovelace finds the tickets of that person without knowing their id.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Query parameters
filterstringOptionalExample:
JSON filter expression
{"field":"status.name","op":"eq","value":"in_progress"}searchstringOptional
Free-text term across subject, summary and the contact
sortstringOptionalExample:
Comma-separated field:direction terms
priority.level:desc,createdAtfieldsstringOptionalExample:
Selection of fields and relations
subject,statusName,assignee.lastNameoffsetintegerOptionalDefault:
Number of tickets to skip
0limitintegerOptionalDefault:
Page size, 1 to 100
100Responses
200
OK
application/json
countintegerOptional
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
500
Internal Server Error
application/json
get/v1/tickets
GET /api/v1/tickets HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
"count": 1,
"data": [
{
"agent": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"agentId": 23,
"assignee": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"assigneeId": 17,
"contact": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"contactId": 91,
"createdAt": "2026-03-14T09:12:00Z",
"id": 4211,
"impact": {
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Abteilung",
"level": 2,
"name": "department",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"impactName": "text",
"labels": [
{
"assignmentContext": "text",
"autoAssign": true,
"color": "#4a90d9",
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"id": 12,
"name": "hardware",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"opener": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"openerId": 91,
"priority": {
"color": "#d0021b",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Hoch",
"level": 3,
"name": "high",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"priorityName": "text",
"status": {
"allowedSourceStatuses": [
{
"allowedSourceStatuses": "[Circular Reference]",
"allowedTargetStatuses": "[Circular Reference]",
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"allowedTargetStatuses": [
{
"allowedSourceStatuses": "[Circular Reference]",
"allowedTargetStatuses": "[Circular Reference]",
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"statusName": "text",
"subject": "Printer on the 2nd floor is not printing",
"summary": "The network printer on the 2nd floor has stopped accepting jobs since Monday; a restart did not help.",
"thread": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": "[Circular Reference]",
"parent": "[Circular Reference]",
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"threadId": 8801,
"type": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Incident",
"name": "incident",
"position": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"typeName": "text",
"updatedAt": "2026-03-14T11:03:00Z",
"urgency": {
"color": "#d0021b",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Hoch",
"level": 3,
"name": "high",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"urgencyName": "text"
}
]
}Opens a ticket. A ticket always lives on a thread: pass threadId to open it on an existing conversation, or leave it out and a thread is created for it.
description is required and becomes the ticket's opening message. subject is optional — when it is left out, a subject is generated from the description.
The status is taken from the tenant's default status; impact, urgency and priority are not accepted here and stay unset until they are assigned. typeName refers to a ticket type by its name and may be left out.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Body
objectOptional
Responses
201
Created
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
500
Internal Server Error
application/json
post/v1/tickets
POST /api/v1/tickets HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 2
{}{
"data": {
"agent": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"agentId": 23,
"assignee": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"assigneeId": 17,
"contact": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"contactId": 91,
"createdAt": "2026-03-14T09:12:00Z",
"id": 4211,
"impact": {
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Abteilung",
"level": 2,
"name": "department",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"impactName": "text",
"labels": [
{
"assignmentContext": "text",
"autoAssign": true,
"color": "#4a90d9",
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"id": 12,
"name": "hardware",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"opener": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"openerId": 91,
"priority": {
"color": "#d0021b",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Hoch",
"level": 3,
"name": "high",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"priorityName": "text",
"status": {
"allowedSourceStatuses": [
{
"allowedSourceStatuses": [
"[Circular Reference]"
],
"allowedTargetStatuses": [
"[Circular Reference]"
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"allowedTargetStatuses": [
{
"allowedSourceStatuses": [
{
"allowedSourceStatuses": [
"[Circular Reference]"
],
"allowedTargetStatuses": [
"[Circular Reference]"
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"allowedTargetStatuses": [
"[Circular Reference]"
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"statusName": "text",
"subject": "Printer on the 2nd floor is not printing",
"summary": "The network printer on the 2nd floor has stopped accepting jobs since Monday; a restart did not help.",
"thread": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
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"mobile": "text",
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"name": "text",
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"id": 8801,
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{
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"contentId": "text",
"contentType": "text",
"createdAt": "text",
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"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
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"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
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"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
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"createdAt": "text",
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"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
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"contentId": "text",
"contentType": "text",
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"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
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"title": "text",
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},
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"link": "text",
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"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
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"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
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"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
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},
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"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
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"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
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"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
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"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
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{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
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"link": "text",
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}
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"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
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"createdAt": "text",
"direction": "INTERNAL",
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"originChannel": {
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"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
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{
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"contentId": "text",
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"createdAt": "text",
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"autoAssign": true,
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"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
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"inline": true,
"link": "text",
"messageId": 1,
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}
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"author": {
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"autoAssign": true,
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"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
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"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
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"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": "[Circular Reference]",
"parent": "[Circular Reference]",
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"threadId": 8801,
"type": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Incident",
"name": "incident",
"position": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"typeName": "text",
"updatedAt": "2026-03-14T11:03:00Z",
"urgency": {
"color": "#d0021b",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Hoch",
"level": 3,
"name": "high",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"urgencyName": "text"
}
}Returns a single ticket by its id.
Two conditions have to hold, and they fail differently:
The ticket must be within the caller's scope. A ticket that is not — because it belongs to another tenant, or the caller has no path to it at all — is answered with
404, the same as an id that does not exist.The caller must be allowed to read it, either through the ticket's access graph (being a participant of its thread, or holding an identity grant for the assigned contact) or through an explicit permission. A ticket the caller can see but must not read is answered with
403.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Path parameters
ticketIdintegerRequiredExample:
Ticket id
4211Query parameters
fieldsstringOptionalExample:
Selection of fields and relations
subject,statusName,assignee.lastNameResponses
200
OK
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
404
Not Found
application/json
500
Internal Server Error
application/json
get/v1/tickets/{ticketId}
GET /api/v1/tickets/{ticketId} HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Accept: */*
{
"data": {
"agent": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"agentId": 23,
"assignee": {
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"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"parentId": 1,
"participants": [
{
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"status": "",
"subject": "Printer on the 2nd floor is not printing",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"threadId": 8801,
"type": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Incident",
"name": "incident",
"position": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"typeName": "text",
"updatedAt": "2026-03-14T11:03:00Z",
"urgency": {
"color": "#d0021b",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Hoch",
"level": 3,
"name": "high",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"urgencyName": "text"
}
}Changes a ticket. The body follows JSON Merge Patch semantics, so every field has three states and they mean different things:
The field is
Meaning
absent
leave it as it is
null
clear it
a value
set it
The taxonomy fields — statusName, typeName, impactName, urgencyName, priorityName — refer to their entry by name, the same name the ticket returns when it is read. A status change is checked against the tenant's allowed transitions; a transition that is not permitted is answered with 400.
labels replaces the whole set: send the labels the ticket should carry afterwards, not the ones to add. Names that do not exist yet are created.
Authorizations
AuthorizationstringRequired
Token issued by the central equipme authentication, sent as Bearer <token>.
Path parameters
ticketIdintegerRequiredExample:
Ticket id
4211Body
objectOptional
Responses
200
OK
application/json
400
Bad Request
application/json
401
Unauthorized
application/json
403
Forbidden
application/json
404
Not Found
application/json
409
Conflict
application/json
500
Internal Server Error
application/json
patch/v1/tickets/{ticketId}
PATCH /api/v1/tickets/{ticketId} HTTP/1.1
Authorization: Bearer YOUR_SECRET_TOKEN
Content-Type: application/json
Accept: */*
Content-Length: 2
{}{
"data": {
"agent": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"agentId": 23,
"assignee": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"assigneeId": 17,
"contact": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"contactId": 91,
"createdAt": "2026-03-14T09:12:00Z",
"id": 4211,
"impact": {
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Abteilung",
"level": 2,
"name": "department",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"impactName": "text",
"labels": [
{
"assignmentContext": "text",
"autoAssign": true,
"color": "#4a90d9",
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"id": 12,
"name": "hardware",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"opener": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"openerId": 91,
"priority": {
"color": "#d0021b",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "Hoch",
"level": 3,
"name": "high",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"priorityName": "text",
"status": {
"allowedSourceStatuses": [
{
"allowedSourceStatuses": [
"[Circular Reference]"
],
"allowedTargetStatuses": [
"[Circular Reference]"
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"allowedTargetStatuses": [
{
"allowedSourceStatuses": [
{
"allowedSourceStatuses": [
"[Circular Reference]"
],
"allowedTargetStatuses": [
"[Circular Reference]"
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"allowedTargetStatuses": [
"[Circular Reference]"
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
}
],
"color": "#f5a623",
"createdAt": "2026-01-01T00:00:00.000Z",
"displayName": "In progress",
"isDefault": true,
"name": "in_progress",
"position": 2,
"tenant": {
"id": 1,
"name": "text"
},
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"statusName": "text",
"subject": "Printer on the 2nd floor is not printing",
"summary": "The network printer on the 2nd floor has stopped accepting jobs since Monday; a restart did not help.",
"thread": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": "[Circular Reference]",
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
},
"replyToId": 1,
"threadId": 1,
"updatedAt": "text"
}
],
"parent": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"channel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"channelId": 1,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"externalId": "text",
"id": 8801,
"messages": [
{
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"creatorId": 1,
"id": 1,
"inline": true,
"link": "text",
"messageId": 1,
"name": "text",
"size": 1,
"threadId": 1
}
],
"author": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"title": "text",
"updatedAt": "2026-01-01T00:00:00.000Z"
},
"authorId": 1,
"content": "text",
"contentPreview": "text",
"contentType": "text",
"createdAt": "text",
"direction": "INTERNAL",
"id": 1,
"originChannel": {
"active": true,
"createdAt": "text",
"id": 1,
"kind": "",
"name": "text",
"purpose": "",
"tenant": {
"id": 1,
"name": "text"
},
"tenantId": 1,
"updatedAt": "text"
},
"originChannelId": 1,
"replyTo": {
"attachments": [
{
"composing": true,
"contentId": "text",
"contentType": "text",
"createdAt": "text",
"creator": {
"assignmentContext": "text",
"autoAssign": true,
"createdAt": "2026-01-01T00:00:00.000Z",
"description": "text",
"email": "ada.lovelace@example.com",
"firstName": "Ada",
"id": 17,
"kind": "",
"lastName": "Lovelace",
"mobile": "text",
"phone": "text",
"tenant": {
"id": 1,
"name": "text"
},
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}Last updated
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