Email sender settings

Email sender settings allow you to define how automated messages from Equipme appear to the recipients. This includes both internal notifications for your team and customer notifications for people who place orders with you. By setting a sender name and address you shape the identity of your communication and influence how messages are perceived when they arrive in someone's inbox.

Equipme uses a default sender identity for notifications, but you can customise this to match your organisation. A consistent sender identity helps build trust, reduces confusion and makes it easier for recipients to recognise that messages are legitimate and related to ongoing processes.

Where to find it

You can access this configuration in Company profile under Email notifications. The tab called Email sender settings allows you to adjust the sender identity for all notifications that are sent through the platform.

Defining the sender name

The sender name is what recipients see in the inbox before they even open the email. It is often the first clue to help them understand who the message is from and whether it is relevant.

You can set this to your company name or a specific service name. Clear sender names reduce the chance that emails are ignored or mistaken for spam. They also help customers feel connected to your brand when they receive order related messages.

Configuring the sender address

The sender address defines the email address used to send automated notifications. Equipme provides a default structure for this. If you want to use your own domain you can request this from the support team.

Using your own domain can improve brand consistency and help customers recognise that the communication comes directly from you. It can also increase email deliverability if your domain is properly configured with authentication standards.

Setting reply addresses

Automated notifications often do not expect replies. In some organisations replies need to be handled by a specific inbox or team.

You can enter a reply address that receives responses from recipients. This ensures that communication does not get lost and that someone in your organisation can follow up when needed.

Reply address routing can support customer service, sales teams or operational units. It prevents situations where messages are sent from a no reply address and customers struggle to contact the right person.

Sender identity is a small detail with a significant impact.

When messages come from a clear and recognised source, recipients open them more quickly and trust the information inside. Misaligned sender identities lead to hesitation, confusion and sometimes ignored messages.

For customer communication this can directly influence the experience you deliver. For internal communication it supports clarity and accountability between teams.

By configuring sender settings you give your notifications a professional and consistent presence that supports the way you work and the reputation you want to build.