Completed positions
Somebody asks which notebook their colleague was given in March, and whether it was the one with the cracked screen. Completed positions is where that is answered.
A position lands here when its work is done: the shipment was submitted, the last production step was closed, or the return was processed. It leaves Open positions at the same moment.
What it answers
Which device went to whom. The position keeps the serial number, the employee, the location and the dates. When a customer disputes what was delivered, this is the evidence.
When the term started. Activation and completion are recorded separately, which matters when they were not the same day.
What went out and when. Filter by date for a month's output, or by customer for everything one account received.
The list opens on a date range rather than everything, so widen the completion date filter if what you need is older than the default window. A Show canceled toggle brings cancelled positions in; it is off by default, so what you see is delivered work only.
What is still editable, and why
Opening a completed position, most of it is fixed. No cancelling, no status change, no editing the provisioning or activation dates. Each stage carries the timestamp of when it was done.
The device fields stay open, though: the serial number, the inventory number, service components, the internal comment.
That split is deliberate. The order is history and should not change. The device is still out there, and a serial number typed wrongly during picking has to be correctable, otherwise every later exchange refers to the wrong unit.
Completed is not the end of the service
The distinction worth holding on to.
The position is finished. Your work on that order is done.
The service instance carries on. It runs for its term, it is billed every month, and it can be exchanged, stored, returned or cancelled. Each of those creates a position of its own, which appears back in Open positions or in Changes.
So a service running for two years may have several completed positions behind it: the original delivery, an exchange, a change of location. Read together, they are its history. Read alone, any one of them is misleading.
Where to look instead
What a customer currently holds
Sales, the customer, Active services
The state of a single device
Operations, Service instances
A cancelled order
Cancellations
An exchange in progress
Was this helpful?