Overview

Fulfillment Flow Overview

The fulfillment flow describes how an order item moves through Equipme from the moment it is placed until the service becomes active. It focuses on the logical sequence of steps that are required to successfully complete an order, without exposing internal logistics or technical execution details.

After an order is placed and confirmed, it enters the fulfillment phase. During this phase, the necessary provisioning and delivery steps are handled. These steps cover all fulfillment variants and represent the operational work required to prepare the service.

Once fulfillment is completed, the order is processed and the service is activated. From that point onward, the order leaves the fulfillment context and becomes part of the asset lifecycle.

Orders can be cancelled before fulfillment is completed. In that case, the process ends early and the order does not move through provisioning or delivery.

Actions such as returns or unsubscribing happen after a service is already active. They are therefore treated as lifecycle events and are intentionally separated from the fulfillment flow.

This overview is meant to provide orientation and context. More detailed order and delivery states are handled within the fulfillment logic and are documented separately.