Making Shipping Details Visible to Your Customers

With Equipme, you can easily and efficiently manage shipping information for your services. This feature allows you to store package data directly in the system and make it visible to your customers.

Here’s how it works: In the Fulfillment-Shipping-Create Package section, you can add shipping information to the services that are physically shipped. This includes devices such as laptops or iPads. You have the option to enter all relevant shipping details, such as the shipping provider and the tracking number, directly into the system.

If you're using Sendcloud with a shipping provider, the shipping details will be automatically synchronized and stored in the system. Alternatively, you can manually enter the information and provide a tracking link that the customer can use to track the shipment status.

Overview for the customer: On the customer side, the shipping details are clearly displayed in the portal. The customer can check the shipping status, use the tracking link, and see all relevant information at a glance.

Updating shipping information: The shipping details can be updated at any time. You can do this directly for the respective item in the system or in the outgoing packages section. This ensures that all information is always up-to-date.