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How to remove cancelled services properly
In equipme, cancelled services are not removed automatically from the system. This is intentional and often causes confusion, especially when services appear with long remaining runtimes.
This course explains how to properly clean up cancelled service instances and why they may still be visible even after cancellation.
Why cancelled services are still visible
When a service is cancelled, it is marked as cancelled, but it is not deleted immediately.
There are two important reasons for this:
• The system keeps cancelled services for traceability
• Runtime information remains visible until the cancellation is fully processed
This can result in services showing long remaining runtimes, even if your portfolio only defines short subscription periods. The runtime you see does not automatically control visibility.
Where to clean up cancelled services
As an Admin, you can remove cancelled services in the Fulfillment area.
Go to:
equipme Pro → Fulfillment → Cancelled orders
By default, this view may be filtered by an end date. If cancelled services do not appear, adjust or remove the date filter first.
How to remove cancelled services properly
Once the correct filter is set:
Select the cancelled service instances
Process the cancellations in Fulfillment
Confirm the processing
After this step, the service instances are fully cleaned up.
They will:
• disappear from the customer portal
• no longer appear in service or inventory views
• leave the system in a clean and consistent state
Removing service instances does not mean deleting historical data. equipme keeps the necessary records internally, but removes the operational instances that would otherwise confuse customers or block your rollout.
