> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/documentation/fulfillment/unsubscriptions/how-to-remove-cancelled-services-properly.md).

# How to remove cancelled services properly

In equipme, cancelled services are not removed automatically from the system. This is intentional and often causes confusion, especially when services appear with long remaining runtimes.

This course explains how to properly clean up cancelled service instances and why they may still be visible even after cancellation.

#### Why cancelled services are still visible

When a service is cancelled, it is marked as **cancelled**, but it is not deleted immediately.

There are two important reasons for this:

• The system keeps cancelled services for traceability\
• Runtime information remains visible until the cancellation is fully processed

This can result in services showing long remaining runtimes, even if your portfolio only defines short subscription periods. The runtime you see does not automatically control visibility.

#### Where to clean up cancelled services

As an Admin, you can remove cancelled services in the **Fulfillment** area.

Go to:

**equipme Pro → Fulfillment → Cancelled orders**

<figure><img src="/files/cySwazdNLyLf67sEOHPG" alt=""><figcaption></figcaption></figure>

By default, this view may be filtered by an end date. If cancelled services do not appear, adjust or remove the date filter first.

#### How to remove cancelled services properly

Once the correct filter is set:

1. Select the cancelled service instances
2. Process the cancellations in Fulfillment
3. Confirm the processing

After this step, the service instances are fully cleaned up.

They will:

• disappear from the customer portal\
• no longer appear in service or inventory views\
• leave the system in a clean and consistent state

{% hint style="info" %}
Removing service instances does **not** mean deleting historical data. equipme keeps the necessary records internally, but removes the operational instances that would otherwise confuse customers or block your rollout.
{% endhint %}


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