Email Notifications

When a new partnership request comes in through Partner Connect, the right people in your organization should be informed directly. Equipme provides a dedicated email notification for this case, so your team does not have to rely on manually checking the platform.

You can find this notification under Email notifications in the Internal supplier notifications tab. The relevant notification is called New Partnership.

The New Partnership notification is active by default. This means that an email is sent as soon as a customer or another supplier wants to connect with you through the Partner Marketplace.

By default, the notification is assigned to the Administrator role. Users with this role can receive the email unless you adjust the recipient settings.

Adjust recipients

You can define who should receive the notification by selecting one or more system roles in the Recipients section. This allows you to involve the people who are actually responsible for handling new partner connections.

For example, if partnership requests are handled by a sales, partner management, or operations team, you can include the relevant role instead of relying only on administrators.

You can also add Additional recipients manually. This field allows you to enter one or more email addresses, separated by commas. These recipients will receive the notification in addition to the selected roles.

Customize the template

The notification uses a standard email template. You can keep this template as it is or customize it to better match your internal communication style.

If needed, you can also create an additional template. This gives you more flexibility over the wording and structure of the email while keeping the notification connected to the same event.

Recommended setup

Before using Partner Connect actively, it is useful to check the recipient settings for the New Partnership notification.

Make sure the notification reaches the people who should react to new partnership requests. If administrators are not the right contact group in your organization, select a more suitable role or add specific email addresses under Additional recipients.