> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/documentation/portfolio-management/partner-connect/partner-connect-faqs.md).

# Partner Connect FAQs

### **1. Does the contract exist between us and the customer or between the partner and the customer?**

When a customer books a partner's service through your portal, the contract is established **directly between the partner and the customer**. Your platform facilitates the booking, but you are not a contractual party. This means that all contractual obligations, including service delivery, liability, and billing, are handled between the partner and the customer.

### **2. How can the partner’s Terms & Conditions and Privacy Policy be displayed**

<figure><img src="/files/7EDUzAbtx040O52ozjdE" alt=""><figcaption></figcaption></figure>

Partners can display their Terms & Conditions and Privacy Policy during the ordering process. In the **Approval Hints** section of the **Company Profile**, partners can add a notice containing a link to their Terms & Conditions. Additionally, it is possible to require customers to actively confirm these terms before completing their order.

### **3. Where do service requests for partner services go?**

When a customer creates a support ticket, the handling depends on the type of request:

* **General support cases or service-related issues** are handled through your ticketing system.
* **Integrated actions like cancellations or service replacements** are directly forwarded to the partner, as they are tied to service provisioning.

This setup ensures that general inquiries are managed within your system, while specific service-related actions are processed directly by the partner.

### **4. What access does the partner have to provided services and customer inventory?**

The partner can only view the services they provide. They do not have access to the customer’s full inventory or services from other providers.\
Additionally, partners can only see **basic customer information**, such as company name, billing address, and other relevant details needed for billing and service provisioning.

### **5. How is the billing for partner services handled?**

Billing is generally handled directly between the partner and the customer. The partner issues the invoice to the customer, and payment is made directly between these two parties.


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