Linked Services – build device bundles in minutes

What is a Linked Service? A Linked Service ties several stand‑alone services (e.g. a MacBook, a monitor and a USB‑C adapter) into one ready‑to‑order package. Customers see a single product tile in the marketplace, but can – if you allow it – un‑tick optional items or add variants. Typical scenarios are POS terminals with six hardware parts, a workplace‑as‑a‑service kit, or simply making sure a power supply is always ordered with a laptop.

1. Open the primary service In Service Portfolio choose the item that will lead the bundle (e.g. MacBook Pro) and switch to the new “Linked Services” tab.
2. Add components Search the services you want to include and hit “+” to attach them.

1. Mark mandatory vs. optional Tick Mandatory when an accessory must always ship; leave it blank when the buyer may deselect it. Save – you’re done.

How it works in the marketplace

In the marketplace, the primary service tile shows a Linked Services section. Mandatory components are pre-selected and locked; optional ones can be toggled. If something’s misconfigured (inactive, missing offer), the item is greyed and a warning explains why the bundle can’t be ordered until fixed. Pricing is shown as one aggregated total for everything currently selected; individual line prices are not shown in this view.

4. Processing & fulfilment

Each linked component lands in your fulfilment queue as a normal, separate service order - pick, pack, ship, confirm just as you do for any other service lines.

Once delivered, each component shows up as a separate asset in the inventory.

• A link icon and the Linked Services tab let you quickly identify related assets.
• Despite the linkage, every service is fully independent—you can cancel, renew, or swap one component without affecting the others.
• Each item runs on its own lifecycle and can have different end dates if needed.