> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/documentation/sales/customer/open-orders.md).
# Open Orders
### Open Orders - Keep Track of What’s Still in Progress
The **Open Orders** tab gives you a focused view of all ongoing or pending orders for a specific customer. Instead of searching through the full order history, you’ll see only the transactions that are still in motion - making it easier to stay on top of what needs attention.
This view includes:
* Orders waiting for confirmation
* Items not yet fulfilled
* Deliveries still in progress
It’s a powerful way to monitor what’s actively happening with this particular customer and to ensure nothing gets overlooked.
If an order has been open for too long, this tab helps you identify where follow-up is needed - whether with your internal team or an external supplier. That way, you can act quickly, resolve delays, and maintain a smooth and responsive service experience.
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