Order Inbox

Order Inbox is your chance to look at a customer order before any work starts on it. Once confirmed, a position enters fulfillment and starts consuming stock, purchasing and time.

Each entry is one position from an order, not the order as a whole.

What the review is for

Three things are worth checking, and only one of them is obvious.

The price it was ordered at. The customer bought against a specific offer. If that offer is wrong, this is the last moment before the wrong price becomes a contract.

Whether the mapping is released. A position reading Waiting for mapping approval cannot be fulfilled at all. Confirming it does not help; releasing the mapping does. While the mapping is still unreleased you can also change what the service consists of, which is not possible afterwards.

Whether the route is right. Change delivery type switches a position between in-house and dropshipping before it enters fulfillment. When stock or timing makes the usual route the wrong one, this is where it costs nothing to change.

Confirming releases the position into fulfillment. Rejecting cancels the order.

Why your inbox may always be empty

Because two settings on the customer decide whether orders come through here at all, and they are easy to confuse.

Grant order authorization lets the customer place orders through their portal in the first place. With it on, orders arrive here for you to accept or reject.

Automatically confirm orders removes that step. The customer gets an order confirmation automatically and the position goes straight into fulfillment, never appearing on this page.

Both are set per customer, so you can review orders from a new account while a long-standing one runs untouched. If you are wondering why nothing ever reaches your inbox, that second setting is almost always the answer.

Note that neither of these has anything to do with approvals inside the customer's own organisation. That is a separate mechanism, configured on their side, and an order only passes through it if they have set one up.

Not the same as Purchasing, Orders

Two menu items, both about orders, opposite ends of the chain.

Order Inbox holds what customers ordered from you. Purchasing, Orders holds what you ordered from your distributors.

After confirming

The position appears in Fulfillment, Open positions, and takes whichever route its configuration defines. If something has to be bought, it waits at Awaiting purchase and shows up as demand in Order proposals.