Customer warehouses
Customer warehouses shows services that are sitting with a customer but assigned to nobody.
Despite the name, this is not a second version of your warehouse, and almost nothing you know about that page applies here.
Holds
articles and batches
service instances
Comes from
goods receipt, manual booking
services the customer handed back
Storage locations
yes
no
Moving stock around
yes
no
Belongs to
you
the customer
The distinction that matters: a service parked here still belongs to the customer and is still running. Its term continues, it is still billed. All it has lost is the person it was assigned to.
How something gets here
Usually through a return. Completing a return moves the service into the customer's warehouse and removes the employee assignment, so the device can be collected and given to somebody else.
The same move can be triggered by hand with Store on a position, when you want to park it before the return is formally finished.
The everyday case is somebody leaving. Their notebook comes back, sits here for a few weeks, and is then assigned to their replacement. The service instance never stops: same contract, same term, same monthly cost, new person.
What this page is good for
Three things, and the second one is the reason to look at it regularly.
Seeing what is parked. How much hardware is sitting idle at a customer.
Spotting idle equipment. A service that has been here for months is being paid for and used by nobody. That is a conversation worth having, and it only surfaces if someone looks.
Finding something to reuse. Before ordering a device for a new starter, check whether one is already parked at that location. Cheaper than buying, and faster than delivering.
Opening an entry
An entry opens the full service instance, not a warehouse record. Everything you can do with any service is available: booked options, service components, replacing a component, additional information, customer notes, attachments.
What you will not find is anything warehouse-like. No storage location, no shelves, no quantity. That is deliberate. This is a running service that happens to be unassigned, not a piece of stock.
The customer sees the same thing
What you see here matches the warehouse management view in the customer's own portal for that location, and they can park things there themselves.
So this is a shared view rather than a provider-only list. When you discuss idle equipment with a customer, you are both looking at the same set of devices.
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