> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/dokumentation/help/support.md).

# Contacting support

How to reach equipme support and which details enable fast processing.

## Whom to ask?

| Concern                                                                                                     | Contact                                                                                                                                                                  |
| ----------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Missing permissions, roles, releases in self-service                                                        | Your **administrator**                                                                                                                                                   |
| Defect or problem with a device or service                                                                  | Via **"Report problem"** in equipme (see [Support requests and tickets](/dokumentation/self-service/tickets.md)), if your company uses the Equipme Operate ticket system |
| Orders, deliveries and contracts with a provider                                                            | Your **provider** (hosted customers)                                                                                                                                     |
| Enabling modules (HR sync, automation, billing, Equipme Operate)                                            | Hosted customers: your **provider**; standalone customers: your **account manager** at equipme                                                                           |
| Technical problems with equipme, questions about SSO, individual HR sync mappings, data protection requests | **equipme support**                                                                                                                                                      |

## equipme support

**Email:** <support@equipme.io>

To help us assist you quickly, please provide:

* your **customer number** (Settings → "Company profile") or the company name,
* the affected page or function and, if available, the **ID** (e.g. asset ID, order ID, approval request),
* what you did, what you expected and what happened,
* a **screenshot** with the error message,
* the **version number** (user menu → "Info").

{% hint style="info" %}
The AI assistant behind the **"Help"** button answers many questions directly in the app.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://hub.equipme.io/dokumentation/help/support.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.