> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/dokumentation/self-service/my-services.md).

# My equipment

My equipment: view your own equipment, confirm receipt, report problems, request a successor, store, replace or cancel.

**Path:** Sidebar → "My workspace" → **"My equipment"**

Here you see all services assigned to you, including those you have requested that have not yet been approved or delivered.

## Overview

* Search as well as filters by **"Category"** and **"Status"**.
* Each card shows the image, name, status, category, term or remaining term, "Auto-renewal", offer type and, if the company allows it, the price.
* A parcel icon indicates an ongoing shipment.
* If a service is waiting for approval, clicking the status opens the details of the approval request.

If the list is empty, **"Add"** takes you to "My Marketplace".

On desktop, your profile with "My locations", open confirmations of receipt and your approval requests is shown to the right (see [Employee self-service](/dokumentation/self-service.md#your-profile)).

## Actions on the card

* **"Report problem"** (headset icon): submit a support request for this service (see [Support requests and tickets](/dokumentation/self-service/tickets.md)).
* **Confirm receipt** (thumbs-up icon): confirm that you have received the service.
* **"Show details"**: opens the detail page.

## On the detail page

On the right of the detail page is the card with **"Confirmation of receipt"** and **"Lifecycle"**. What appears there depends on the service and its status.

**"Confirmation of receipt":** If the service is waiting for your confirmation, it shows "Pending confirmation". Use the check mark **"Confirm"** to confirm that you have received the service. Afterwards, a check mark shows "Receipt confirmed".

**"Lifecycle":**

| Action                         | Used for                                                                                                             |
| ------------------------------ | -------------------------------------------------------------------------------------------------------------------- |
| **"Define successor service"** | Request a new model as a replacement, e.g. at the end of the term. The catalog opens as "Request successor service". |
| **"Store service"**            | Return a device; it is stored at a company location or warehouse                                                     |
| **"Replace service"**          | Have a defective or lost device replaced (if the supplier offers this)                                               |

Further options on the detail page:

| Action                  | Used for                                               |
| ----------------------- | ------------------------------------------------------ |
| "Configuration" tab     | Change options                                         |
| "Services & extras" tab | Book add-ons such as accessories or warranty extension |
| **"Cancel service"**    | Cancel the service                                     |

All requests from the self-service go through the company's approval process. As long as a request is open, the card shows e.g. "Storage requested", and you can withdraw it, e.g. with "Remove storage request" or "Remove exchange request". While a process is running, the actions are locked.

{% hint style="info" %}
Your company maintains features such as serial number or IMEI on the service. Whether a feature is "Internal" or "Public" only controls whether other involved companies (e.g. your provider) see it, not whether you see it.
{% endhint %}

## Frequently asked questions

**Where do I find "My services"?**

The area is now called "My equipment" and is at the top of the sidebar under "My workspace".

**I don't see any lifecycle actions on the detail page.**

The actions depend on the service and its status. Some services don't allow a replacement, for example, or a request is already in progress.

**I received a device, but there is no confirmation of receipt.**

A confirmation of receipt only appears if your company has requested one for this service.


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