> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/equipme/controlling/orders.md).

# Orders

The order overview lists everything your organisation has ordered, with the current state of each order and the people involved in it.

### Requester, purchaser and recipient are three different people

An order often passes through more than one pair of hands. An employee submits a request in Self Service, a manager places the order, and the device ends up with a third person. Or an administrator creates a request on behalf of someone else entirely.

The overview keeps these roles apart:

* **Requester** — who originally submitted the request
* the person who **placed the order**
* the employee the product or service was **assigned to**

<figure><img src="https://3918610632-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FXNunUyX5NO7xn5mXKS3V%2Fuploads%2FCpgPviVI4gjGLYL1ZU3U%2FGroup%201116604555.png?alt=media&#x26;token=3430a71c-3069-4449-bfd4-910c1d87ab66" alt=""><figcaption><p>The Requester column in the order overview.</p></figcaption></figure>

The requester is recorded when the order is created and stays with the order from then on. You do not have to go back to the original order request to find out who started it — which is what makes follow-up questions answerable weeks later, when nobody remembers who asked for what.

In approval and ordering workflows with several people involved, this keeps responsibility traceable without anyone having to document it by hand.


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