Order and Delivery Status Overview
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In your inventory, each service or product can exist in different statuses. Below is a quick overview explaining what each status means.
Active The service is active.
Ordered Your order has been placed with the supplier/provider.
Ordered (confirmed) The supplier has confirmed receipt of the order and accepted it for processing.
In process The supplier is preparing your shipment (picking, packing, etc.).
Delivery requested (outbound) You’ve sent a pickup/shipping request to the carrier.
Ready for delivery The package is packed and waiting for pickup.
In delivery (outbound) The carrier has collected the parcel and is on the way to the recipient.
Delivered (outbound) The parcel has been delivered and received by the customer.
Delivery not possible (outbound) The delivery attempt failed (e.g. address not found, recipient unavailable, etc.).
Return requested You’ve arranged for the carrier to collect goods from the customer.
In process The return order is being processed by the logistics provider (pickup being prepared).
In delivery (return) The returned goods are on their way back to you or your provider.
Delivered (return) The return shipment has been received on your end.
Delivery not possible (return) The return shipment could not be delivered (wrong address, recipient not available, etc.).
Cancelled You have cancelled the order.
In removal The cancellation request is currently being processed in the system (the order is being removed).
Unsubscribed The order or service has been fully removed/cancelled.
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