> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/equipme/controlling/orders/order-and-delivery-status-overview.md).

# Order and Delivery Status Overview

**In your inventory, each service or product can exist in different statuses. Below is a quick overview explaining what each status means.**

### 1. General

**Active**\
The service is active.

***

### 2. Ordering & Confirmation

**Ordered**\
Your order has been placed with the supplier/provider.

**Ordered (confirmed)**\
The supplier has confirmed receipt of the order and accepted it for processing.

***

### 3. Processing

**In process**\
The supplier is preparing your shipment (picking, packing, etc.).

***

### 4. Outbound Delivery (to your customer)

**Delivery requested (outbound)**\
You’ve sent a pickup/shipping request to the carrier.

**Ready for delivery**\
The package is packed and waiting for pickup.

**In delivery (outbound)**\
The carrier has collected the parcel and is on the way to the recipient.

**Delivered (outbound)**\
The parcel has been delivered and received by the customer.

**Delivery not possible (outbound)**\
The delivery attempt failed (e.g. address not found, recipient unavailable, etc.).

***

### 5. Return Delivery (back from your customer)

**Return requested**\
You’ve arranged for the carrier to collect goods from the customer.

**In process**\
The return order is being processed by the logistics provider (pickup being prepared).

**In delivery (return)**\
The returned goods are on their way back to you or your provider.

**Delivered (return)**\
The return shipment has been received on your end.

**Delivery not possible (return)**\
The return shipment could not be delivered (wrong address, recipient not available, etc.).

***

### 6. Cancellation / Removal

**Cancelled**\
You have cancelled the order.

**In removal**\
The cancellation request is currently being processed in the system (the order is being removed).

**Unsubscribed**\
The order or service has been fully removed/cancelled.


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