Delivery Address Options in Self Service

Delivery address options define where Self Service users can have requested items delivered.

This setting is useful when your organization wants to control which delivery destinations are available during the request process. For example, you may want users to receive items at their company work location only. In other cases, home office deliveries or custom delivery addresses may also be allowed.

The delivery address is selected separately from the assignment. This means that an item can be assigned to one location, while being delivered to another address.

Assignment and delivery address

In a Self Service request, the assignment defines where an item belongs from an internal or organizational perspective.

The delivery address defines where the item should physically be sent.

These two values do not always have to be the same. A common example is a device that should remain assigned to the company work location, while the delivery should go to the user’s home office.

In this case, the assignment stays set to the company work location. Only the delivery address is selected separately.

Where to configure delivery address options

You can configure the available delivery address options in:

Settings → Portal Settings → Self-Service Configuration

In this area, you can define which delivery address types Self Service users are allowed to choose when placing a request.

Available delivery address options

The following options can be made available:

Company work location

Users can select the address of their assigned company work location as the delivery address.

Home office

Users can select their stored home office address as the delivery address.

Custom address

Users can enter a separate delivery address manually. This can include information such as country, street, postal code, city, additional delivery information and phone number.

How the selection works for users

When a user adds a product to the cart in Self Service, equipme shows a delivery address selection.

The user can then select or confirm where the item should be delivered. The available choices depend on the options enabled in the Self-Service Configuration.

For example, if home office delivery is disabled, users cannot select their home office address as the delivery destination. If custom addresses are disabled, users cannot enter their own delivery address manually.

At least one delivery address option must remain active, so every request can be completed with a valid delivery destination.

Example

A user requests a device through Self Service.

The assignment is set to the company work location because the device should belong to that location internally.

The user works remotely and needs the device delivered to their home office.

If home office delivery is enabled, the user can keep the assignment set to the company work location and select the home office as the delivery address.

The request then keeps both pieces of information clearly separated:

Assignment: Company work location Delivery address: Home office

Separating assignment and delivery address makes the request process clearer.

Users can see where the item will be delivered before they continue with the request. Admins can define which delivery destinations are allowed and prevent unsupported delivery options from being selected.

This helps organizations keep the Self Service order flow flexible while still aligning it with internal delivery rules.