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# Offboarding Add-on
In some cases, the offboarding process is supported by a provider-based agreement. This means that certain services and steps involved in offboarding like removing access to platforms, retrieving devices, and managing service cancellations are handled or assisted by the service provider directly.
These agreements ensure that when an employee leaves the company, the offboarding tasks are supported seamlessly, relieving the internal team from handling everything manually.
In the **Service Portfolio** under **Add-Ons**, you find the **Offboarding Add-On**. You can decide whether or not to activate the add-on in the details.
* **Not activated**: If the add-on is not activated, nothing changes in your current processes. Everything remains the same without any impact.
* **Activated**: Once the add-on is activated, you can configure it according to your needs, such as creating custom offers that align with the offboarding process.
**How it works on the customer side:**
When an employee leaves the company, **the customer** can change the employee’s status to "Offboarding." This enables the customer to order the Offboarding Add-On. This order must be confirmed again before the process is initiated.
**How it works on the supplier side:**
On the supplier side, after the order is placed, a normal order is generated, which can be processed just like any other order. Additionally, a mapping can be set up to define processes like account deactivation or retrieving devices.
The Offboarding Add-On provides a structured and efficient process for both the customer and the supplier.
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