> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/equipme/my-company/employees/self-service.md).

# Self-Service

When you work with services in equipme, one of the key questions is how employees actually get access to what they need.

In many setups, this still happens outside the system. Someone needs something, sends a message, creates a ticket, or asks internally. The process starts manually and depends on someone else picking it up.

Self-service changes that.

With self-service enabled, employees can request services on their own. Instead of going through emails or tickets, they interact directly with the platform and trigger requests themselves. This makes the entire process more direct and easier to follow, because everything starts in the same place.

In practice, this means an employee can open the marketplace, browse available services, and request what they need. What happens after that depends on your setup. Requests can go through an approval step or continue automatically, but the important part is that the employee initiates the process.

For this to work, two things need to be in place.

The employee must be allowed to use self-service, and the service itself must be available for self-service. If one of these is missing, the service will not be accessible in this way.

Once both sides are configured, self-service becomes the central way employees interact with services. It creates a clear entry point, avoids unnecessary communication loops, and ensures that requests are always created in a structured way.

If you are getting started with self-service, the first step is to activate it for your employees and make relevant services available.

{% content-ref url="/pages/tnGZ7zWKoqUUx04e2RsM" %}
[Activate Self-Service for Employees](/equipme/my-company/employees/activate-self-service-for-employees.md)
{% endcontent-ref %}

{% content-ref url="/pages/gWQZbyz0yGOfkAAC1CDJ" %}
[Invite Employees to Self-Service](/equipme/my-company/employees/invite-employees-to-self-service.md)
{% endcontent-ref %}

\
Once self-service is set up, you can further control which services employees can see and request by using tags.

{% content-ref url="/pages/FIGOb2Dk7Tw29cB0CAJe" %}
[Self-Service Tags](/equipme/my-company/employees/self-service-tags.md)
{% endcontent-ref %}


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