The Ticket-System

The ticket system is a central component of service management. It enables seamless management of support requests, facilitates communication between customers and service teams, and ensures efficient problem-solving. With the ticket system, you always have an overview of all open and resolved tickets, making sure no request goes unnoticed.

The ticket system in Equipme is designed as a supplement to an existing ticket system. It provides additional features to further optimize and automate the support process.

For seamless integration into existing systems, an API is available. This allows the Equipme ticket system to be easily embedded into existing IT infrastructures, enabling you to leverage the advantages of the enhanced features.

In this video, we provide you with a detailed introduction to the ticket system. Learn how to manage tickets efficiently, solve issues quickly, and maintain an overview with the system. The ticket system is a powerful tool that helps improve support and communication with customers. Watch the video and discover how you can benefit from these improved processes!

Requirement: To use the ticket system as an agent, employees need to be assigned the "Service Desk Agent" role. This can be configured in the role system.