> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/equipme/my-company/employees/the-ticket-system.md). # The Ticket-System The ticket system is a central component of service management. It enables seamless management of support requests, facilitates communication between customers and service teams, and ensures efficient problem-solving. With the ticket system, you always have an overview of all open and resolved tickets, making sure no request goes unnoticed. The ticket system in Equipme is designed as a supplement to an existing ticket system. It provides additional features to further optimize and automate the support process. For seamless integration into existing systems, an API is available. This allows the Equipme ticket system to be easily embedded into existing IT infrastructures, enabling you to leverage the advantages of the enhanced features. In this video, we provide you with a detailed introduction to the ticket system. Learn how to manage tickets efficiently, solve issues quickly, and maintain an overview with the system. The ticket system is a powerful tool that helps improve support and communication with customers. Watch the video and discover how you can benefit from these improved processes! > **Requirement:** To use the ticket system as an agent, employees need to be assigned the "Service Desk Agent" role. This can be configured in the role system. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://hub.equipme.io/equipme/my-company/employees/the-ticket-system.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.