Multi-Currency Offers
Not every customer is billed in Euro. If you work with customers in the US, the UK or Southeast Asia, you can create offers in the currency those customers actually pay in.
Set the currency when you create the offer
The currency is part of the pricing model. You select it while setting up a new offer, and it applies to both the one-time and the monthly charges.
Euro is the default. Currencies are shown throughout the platform, either as a symbol or as the standard ISO code, so it always stays clear which currency a price refers to.
The currency is locked once the offer is saved
After you save an offer, its currency can no longer be changed.
If an offer needs a different currency later, duplicate it and select the new currency during creation. The original offer stays untouched, so you can keep both variants side by side.
One customer, one currency
Each customer works in a single assigned currency. Mixed currencies across the services of one customer are not supported.
That restriction is deliberate. It keeps reporting readable and invoicing consistent, because every amount belonging to that customer refers to the same currency.
Across your customer base the picture is different. You can manage as many currencies as you need — one customer in Euro, the next in US Dollar, the next in Pound Sterling. The limit applies within a customer, not across your portfolio.
Compare offers by currency
In the Service Portfolio you can filter and group offers by currency. This helps once you maintain the same service for several markets: you can see all offers of one currency together, or check which offers exist for a currency at all.
Decide the currency early
Because the currency is fixed per offer and a customer only works in one currency, it pays to settle this when you set the customer up. Changing course later means duplicating the affected offers instead of editing them.
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