Service Status in the Portfolio
Your Service Portfolio is more than a list of what you offer. Each service in it carries a status that reflects where it is in its lifecycle. The status determines whether a service is currently available, being phased out, or fully retired from active catalogue work.
Managing status helps you keep your portfolio up to date without removing historical information or disrupting ongoing services that customers are already using.
Changing the status of a service
You can update a service status directly in the Service Portfolio.
To do this:
Open the Service Portfolio in the Equipme app
Select one or more services from the list
Select actions at the top
Choose status and pick one of the available options
Whichever option you choose will be applied to all selected services.
The available status options
Activate
An activated service is a live and available offer in your portfolio.
When a service is activated:
It becomes visible in the Marketplace
Customers can request or order it
It is shown anywhere you work with services, such as categories, linked services, templates or onboarding flows
Use this status for services that are currently part of your active offering.
Deactivate
A deactivated service is no longer sold, but it remains present in your portfolio.
Deactivation is useful when you want to stop offering a service, but still keep it available for existing customers, billing, or operational work.
When a service is deactivated:
It no longer appears in the Marketplace
New customers cannot order it
It remains visible inside the Service Portfolio
Existing orders and active services based on it stay unchanged
Deactivation works well when a service is being reworked, replaced or gradually phased out.
Archive
An archived service is removed from your active portfolio but kept for historical and operational purposes.
When a service is archived:
It disappears from your active Service Portfolio
It cannot be ordered
It is not part of daily portfolio work
Data remains available so you can continue managing existing customer services
Archiving is designed for services that have fully reached their end of life. It keeps your workspace clean while preserving information you may still need.
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