Mail template variables

What are variables?

When you create emails in equipme, you can use variables to automatically insert dynamic information.

Instead of writing everything manually, variables act as placeholders. When the email is sent, they are replaced with real data such as names, services, prices or links.

This allows you to keep your templates flexible while still showing the right information in every situation.

Working with lists

When a variable contains multiple entries, it behaves as a list.

To display all entries, you need to loop through the list:

{{#each Items}}
- {{ServiceName}}
{{/each}}

This will output each item with its corresponding values.

---

Using conditions

In some cases, a variable might not always contain a value. To avoid errors during rendering, you should use a condition.

{{#if Options}}
{{Options}}
{{/if}}

Options represents additional information attached to a service, such as selected configurations or add-ons. These values are optional and may not always be present.

This condition ensures that the value is only used when it exists.

⚠️ Important If a variable like Options is used without a condition and no data is available, the email rendering will fail and the email will not be sent. The content will not simply be left empty.

---

Example

To display cancelled services:

{{#each CancelledItems}}
- {{ServiceName}}
{{/each}}

If you also want to display additional information only when it exists, you can combine both:

{{#each CancelledItems}}
- {{ServiceName}}
{{#if Options}} {{Options}} {{/if}}
{{/each}}

This allows you to keep your templates clean while still handling optional data correctly.

---

Good to know

• Variables only show values if data exists
• Empty variables will not be rendered
• List variables require a loop

---

General variables

Variables that are available across multiple email templates.

Variables

Description	Variable
Full name	FullName
Language	ln
Email subject	Subject
Supplier name	supplierName
Primary color	primaryColor
Header image	headerImage
Header image width	headerImageWidth
Header image height	headerImageHeight
Logo (default)	NormalLogoLink
Logo width (default)	NormalLogoWidth
Logo height (default)	NormalLogoHeight
Logo (contrast)	ContrastLogoLink
Logo width (contrast)	ContrastLogoWidth
Logo height (contrast)	ContrastLogoHeight
Imprint link	imprintLink
Privacy policy link	privacyPolicyLink
Terms and conditions link	termsAndConditionsLink

---

Address variables

Variables

Description	Variable
Address name	addressName
Street	addressStreet
Postal code	addressCode
City	addressCity
Country	addressCountry

---

Order Authorization Reminder Mail

Reminder for pending approvals.

Variables

Description	Variable
Full name	FullName
Customer name	CustomerName
Number of services	OrderedServicesCount
One time total	OneTimePrice
Recurring total	RecurringPrice
Link	Link

---

Fulfillment Status Changed Mail

Sent when fulfillment status changes.

Variables

Description	Variable
Full name	FullName
Customer name	customerName
Employee	customerEmployee
New status	newStatus
Link	link
Number of services	orderedServicesCount
Items list	Items[]
Instance ID	Items[].InstanceId
Order ID	Items[].OrderId
Product name	Items[].ProductName
Options	Items[].OptionsString
Quantity	Items[].Quantity
Employee	Items[].EmployeeName
Employees string	Items[].EmployeesString
Category	Items[].NodeName
Recurring price	Items[].RecurringPrice
One time price	Items[].OneTimePrice
Image	Items[].ImageUrl
Order reference	Items[].OrderReference
Order date	Items[].OrderDate

---

Order Cancelled Mail

Sent when an order is cancelled.

Variables

Description	Variable
Full name	FullName
Customer name	customerName
Link	link
Items	Items[]
Service name	Items[].ServiceName
Quantity	Items[].Quantity

---

OrderConfirmationMail variables

Variables specific to the order confirmation email.

Variables

Description	Variable
Link to the order	OrderLink
Order date	OrderDate
Order number (overall)	OrderNumber
Total recurring cost (overall)	TotalRecurring
Total one-time cost (overall)	TotalOnce
Number of items	ItemCount
Ordered items (list)	Items

---

OrderConfirmationMail item variables

Variables available for each item inside the Items list.

Variables

Description	Variable
Item name	Items[].ItemName
Recurring cost (per item)	Items[].TotalRecurring
One-time cost (per item)	Items[].TotalOnce
Quantity	Items[].Quantity
Selected options	Items[].Options
Item supplier	Items[].ItemSupplier
Order number (per item)	Items[].OrderNumber
Order ID (per item)	Items[].OrderId
Order link (per item)	Items[].OrderLink
Assigned location(s)	Items[].LocationNames
Assigned employee(s)	Items[].EmployeeNames
Requester(s)	Items[].RequesterNames

---

Cart Items Pending Mail

Sent when items remain in the cart.

Variables

Description	Variable
Full name	FullName
Customer name	customerName
Link	link
Items	items
Service name	items[].ServiceName
Quantity	items[].Count
Location	items[].Location
Recurring total	items[].TotalRecurring
One time total	items[].TotalOnce

---

New Ticket Mail

Sent when a ticket is created.

Variables

Description	Variable
Full name	FullName
Link	Link
Initiator email	InitiatorEmail
Initiator name	InitiatorName
Service name	ServiceName
Service item	ServiceItem
Title	Headline
Description	Description
Priority	Priority
Reference	Reference

---

Ticket Updated Mail

Sent when a ticket is updated.

Variables

Description	Variable
Full name	FullName
Link	Link
Updated by	UpdatedBy
Comment	Comment
Status	Status

---

Ticket Closed Mail

Sent when a ticket is closed.

Variables

Description	Variable
Full name	FullName
Link	Link
Resolution	Resolution

---

Invitation Mail

Sent when a user is invited.

Variables

Description	Variable
Full name	FullName
Invitation link	Link
Company name	CompanyName
Role	Role

---

Password Reset Mail

Sent when a password reset is requested.

Variables

Description	Variable
Full name	FullName
Reset link	Link

---

Employee Status Change Mail

Sent when employee status changes.

Variables

Description	Variable
Full name	FullName
Employee name	EmployeeName
Department	EmployeeDepartment
Groups	EmployeeGroups
Manager	EmployeeManagers
Location	EmployeeLocation
Supervisor	EmployeeSupervisor
Status	EmployeeStatus
Previous status	EmployeePreviousStatus
Offboarding date	OffboardingDate

---

Expiration Reminder Customer Mail

Sent to customers about expiring services.

Variables

Description	Variable
Full name	FullName
Customer name	CustomerName
Days until expiration	ThresholdInDays
Expiration date	ExpirationDateString
Is affected user	ReceiverIsAffectedUser
Cancelled items	CancelledItems
Service	CancelledItems[].Service
Total	CancelledItems[].Total
Users	CancelledItems[].Users
Link	CancelledItems[].DetailPageLink
Expiring items	ExpiringItems
Service	ExpiringItems[].Service
Total	ExpiringItems[].Total
Users	ExpiringItems[].Users
Link	ExpiringItems[].DetailPageLink

---

Expiration Reminder Supplier Mail

Sent to suppliers.

Variables

Description	Variable
Full name	FullName
Customer groups	CustomerItems
Customer name	CustomerItems[].CustomerName
Cancelled items	CustomerItems[].CancelledItems
Expiring items	CustomerItems[].ExpiringItems

---

Invoice Mail

Sent when an invoice is generated.

Variables

Description	Variable
Full name	FullName
Customer name	CustomerName
Invoice number	InvoiceNumber
Invoice date	InvoiceDate
Total amount	TotalAmount
Link	Link

---