> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/pro/operations.md).

# Operations at a glance

Overview of the "Operations" area in Equipme Pro: service instances of all customers, HR sync status and the Equipme Operate ticket system from the provider's perspective.

**Path:** "Operations"

While [Fulfillment](/pro/fulfillment.md) processes new orders, "Operations" takes care of day-to-day running: Which services are in use at which customers, and are your customers' HR synchronizations running?

| Menu item           | Content                                                                                        | Who sees it                                                                                                                           | Page                                                      |
| ------------------- | ---------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------- |
| "Service instances" | All provided services of all customers, search by customer, employee, serial number or product | Roles with read access to fulfillment (e.g. "Fulfillment Controller", "Fulfillment Operator", "Fulfillment Manager", "Administrator") | [Service instances](/pro/operations/service-instances.md) |
| "HR sync"           | Status of your customers' HR synchronizations                                                  | "Administrator"                                                                                                                       | [HR sync](/pro/operations/hr-sync.md)                     |

The "Operations" area appears in the menu as soon as you are allowed to use at least one of the menu items.

Your customers' **Equipme Operate** ticket system has no menu item of its own in Pro. What you need to know about it as a provider is described under [Ticket system (Equipme Operate)](/pro/operations/tickets.md).

## Frequently asked questions

**Where do I edit an individual service?**

Clicking a service instance opens the same detail view as in fulfillment (see [Open positions](/pro/fulfillment/open-positions.md#the-detail-view-of-a-service-instance)).


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