Release Updates

New updates and improvements

October 2026 Release

See what’s new and improved in our update.

Customer Numbers for Your Own Suppliers

When adding a new supplier, you can now also enter a customer number. It stays with the supplier entry, so everyone in your team has it at hand when ordering.

Changelog

• Delivery requests from supplier warehouses follow the standard fulfillment flow Fixed: Delivery requests from supplier warehouses now start in status new or confirmed and go through the same fulfillment flow as regular orders. In the API, they support the same steps: process, dispatch, confirm or reject delivery, and complete. Delivery requests that were already open have been moved over automatically, so there is nothing you need to do.
• New types filter for location lists in the API The /locations list endpoints now accept a types filter. You retrieve exactly the locations you need, instead of filtering the full list yourself.
• Add-on order items carry the right delivery address Fixed: Order items for add-ons now carry the same delivery address as the service instance they are ordered for, so the add-on ships to where the service actually is.

September 2026 Release II

See what’s new and improved in our update.

Partner Connect Is Now Suppliers

Partner Connect becomes Suppliers, and you can now add any supplier yourself, whether they use Equipme or not. Retailers, online shops and local dealers get their own entry with contacts and offers, appear in your marketplace next to everything else, and orders to them are tracked like any other order. When a cart contains items from several suppliers, we split it into one order per supplier. Standalone customers still connect with suppliers on the platform in the same dialog and can invite their own suppliers to join Equipme.

Read more →

Negative Prices for Discounts and Credits

Products and offers in the service portfolio can now carry negative prices. Use them for options that lower the price of a configuration, for discounts or credits offered as a service or linked service, or for a one-time credit recorded on an asset through Record inventory, which then appears as a deduction in billing. Discounts no longer need workarounds outside the platform or reduced prices on the main product.

Read more →

Configurable Transfer and Return Documents

You now choose which columns appear on transfer and return documents. Hide standard columns, rearrange them by drag and drop and add asset details such as serial number, IMEI or service tag. Your setup is remembered for the next document, so the details you need are on the document itself instead of in a separate list.

Read more →

Changelog

• Billing details for cost centers in order requests In an order request, an info icon next to the cost center now shows its billing details when you hover over it. Select it to see more. You can confirm the right billing before an order goes out, instead of guessing from a cost center number. The information is read only.
• Customer-specific offers without selecting customers yet Suppliers can now mark an offer as customer-specific before choosing any customers. The offer then stays invisible to everyone until you assign customers or make it available to all again. This lets you prepare an offer without it showing up anywhere too early.

September 2026 Release

See what’s new and improved in our update.

Create Customers in One Guided Flow

The customer creation wizard has been rebuilt and now contains every setting you can see in the customer detail view: branding, modules, premium features, report configuration and currency. You set up a complete, ready to work customer in one pass, instead of creating the customer first and completing the missing settings afterwards. Enter the customer's domain and Equipme pulls their logo, favicon and brand colours straight from their website. An optional last step creates and invites the first employee, so the customer is live with a working user from day one.

Read more →

Changelog

• Improved layout of the automation modules The automation modules have been reorganised. Some submodules were removed, and new ones are now available, for example Files and Storage.
• Redesigned asset detail page The asset detail page has a fresher, cleaner look. Same information, easier to scan.
• New "Asset status" column in the order detail grid The order detail page now also shows the status of the asset, not only the status of the order position. You can follow both in the same view.
• Fixed currency symbol display in emails

Approval flow:

• The justification appears again when a service is requested in the Basic Approval Flow.
• Observers and assignees can now be added to an existing approval request.

August 2026 Release

See what’s new and improved in our update.

Assign Service Owners to Groups

A Representative can now be assigned to an employee to act as a substitute for their Supervisor in approval processes.

Read more →

The Shipment details link is back in the service view and remains available for up to 30 days after delivery.

Read more →

Changelog

• Pre-orders are now a distinct order type

  Pre-orders were previously represented by a "pre-order" marker. They are now a first-class order type of their own, which makes them easier to find, filter, group and report on. Additionally completing a pre-order no longer activates the ordered instance to make the process more consistent and understandable. Completing a pre-order sets the related service instance to ready-for-delivery and the following delivery request by the customer then leads to the activation of the instance.

  What changes in the interface

  • Fulfillment and order lists now show an Order type column, replacing the previous Pre-order yes/no column. Pre-orders appear as their own value alongside Order, Return, Delivery request and the change types.
  • The order type is available for sorting and grouping, and is included in list exports.
  • Saved views or column layouts that referenced the old Pre-order column will fall back to the default layout and may need to be set up again.

  What changes in the API

  • transactionType on fulfillment orders gains the new value preorder.
  • isPreorder is deprecated. It is still returned and still correct, but will be removed in a future release — use transactionType instead.

  Flat Table Re-Design

  Tables across the application received a flatter, quieter treatment: fewer borders and shadows, clearer separation between header and rows, and better readability in dense lists. Improved feedback when filters or sorting are applied.

July 2026 Release III

See what’s new and improved in our update.

Assign Service Owners to Groups

Service ownership can now be assigned to organisational groups instead of individual employees. You can also define a default Service Owner in the Service Portfolio, so the responsible group is automatically carried over when a new service instance is created.

Read more →

Restricted Management and Fulfillment Access

Employees can now manage only the Service Portfolio products assigned to their Management group and process only the orders assigned to their Fulfillment group. The corresponding restricted permissions allow you to delegate responsibilities without granting access to the entire portfolio or all order processing activities.

Read more →

Flexible Supervisor Role Assignment

You can now decide whether supervisor information imported or synchronised from your HR system should automatically assign the Supervisor role. This allows you to store the supervisor as organisational information only, or grant the associated permissions when required.

Read more →

Changelog

• show inherited instance features also in the detail page of order processing (Portal App) and Open order item page (Por App)
• fixed grid size (responsive width and heigh) in cost management view and service catalog view.

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July 2026 Release II

See what’s new and improved in our update.

Requester Now Visible in Orders

The original requester is now displayed directly in the order overview. This makes it easier to distinguish between the person who submitted the request, the person who placed the order, and the employee the product or service was assigned to.

Read more →

Expandable Table Columns

Administrators can now add custom asset information as dedicated columns in the inventory table. Configured columns are available across the tenant, can be added to individual table views, and are also included in inventory exports.

Read more →

Asset Attachments

Files can now be uploaded and stored directly on individual assets. Manuals, invoices, reports, images, and other related documents remain securely linked to the corresponding asset and can be accessed by authorized users whenever needed.

Read more →

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July 2026 Release

See what’s new and improved in our update.

Category Attributes for Existing Inventory Items

Standard attributes added to a category are now also shown on existing inventory items from that category. This makes it easier to extend data requirements later and maintain missing values directly on the individual item.

Read more →

Cost Center Import

Cost centers can now be imported directly in the company profile. This helps teams set up larger cost center structures faster, especially when the data is not fully covered by HR sync or needs to be prepared before employees are assigned.

Read more →

Move Services Directly from Inventory

Services can now be moved directly from the Inventory to another employee or location. The new move flow also shows availability details, so teams can see which selected services can be moved before completing the action.

Read more →

Changelog

• Information metadata available for Groups and Employees

  Information metadata is now also available in the grid views for Groups and Employees. After being introduced for locations, these fields can now be used across more company entities, making relevant information easier to view, filter and include in exports.

Bugfix:

• Update location cost center through excel import functionality was not working.
• Update the product of a foundation service was throwing an error.

June 2026 Release II

See what’s new and improved in our update.

Configurable Delivery Address Options

Give admins more control over where requested items can be delivered. Service users can now select a delivery address independently from the selected assignment, while admins define which delivery options are available in Self Service.

Read more →

Multiple Reminders for Expiring Services

Stay ahead of expiring services with more flexible notification timing. Instead of sending only one reminder, admins can now define multiple reminder points before a service expires.

Read more →

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June 2026 Release

See what’s new and improved in our update.

Direct login with single sign on

Users can now open equipme through a dedicated link that starts the login directly with the selected single sign on provider. This removes an extra step, because users no longer have to choose the login method manually before continuing.

Read more

Changelog

• Department company name is now included in the inventory grid The inventory grid now includes the department company name as an additional column. This information is also included in the Excel export.
• Approval request notifications have been improved Approval requests can now trigger immediate notifications for all relevant approvers, as well as bundled hourly email summaries between 8am and 6pm. These notifications include directly assigned approvers, group based approvers and additional receivers where configured.
• The new inventory detail page is now available in self service mode The updated inventory detail page has also been enabled for self service mode.
• The registration flow has been updated The registration flow now has a new layout and can retrieve company data such as logo, primary color and company name based on the company website.
• Warehouse locations are now easier to identify in fulfillment In open positions, warehouse locations are now marked with “warehouse” next to the location name. This information is also shown on the detail page and can be used for filtering.
• Direct SSO login links are now supported Users can now open a custom link that starts the login directly with a selected single sign on provider.
• Cost Center Change Report now considers removed assets Removed assets are now included when reviewing cost center changes, making the report more accurate over the selected period.

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May 2026 Release

See what’s new and improved in our update.

Improved Service Marketplace

The Service Marketplace has been updated to provide a clearer and faster entry point, especially for larger service portfolios. Instead of loading all available services at once, the marketplace now starts with a more structured overview that highlights categories and makes it easier to navigate the available offering. This also improves performance and creates a more focused experience for Self Service users.

Easier Category Management in the Service Portfolio

Categories in the Service Portfolio can now be reorganized more easily using drag and drop. This makes it much more convenient to adjust the structure of your portfolio, especially when working with multiple category levels and more complex service arrangements.

Changelog

• Roles are now visible in the customer overview The customer overview now includes a dedicated role column, making it easier to see at a glance which users are assigned roles such as Admin or Manager. Multiple roles are displayed together and can also be used for filtering.
• Inherited employee tags are now included in exports Employee tags that are assigned through groups are now exported correctly alongside directly assigned tags.
• Country filtering in the Marketplace has been improved The country filter now reflects the countries that are actually relevant for the available products, rather than only considering existing locations.
• Cost center descriptions are shown in more places Where available, cost center descriptions are now displayed alongside the cost center name in relevant selection views, making them easier to identify.
• Billing addresses now support an additional address line The first address line is now also available in billing address details, allowing additional information such as a company name to be included where needed.

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April 2026 Release #1

See what’s new and improved in our update.

Partner Connect, Now Easier to Use

Partner Connect has been updated to make collaboration with your suppliers and partners faster and more practical. You can now choose to appear in the Partner Directory to be discovered by new customers, connect with existing partners directly inside Equipme, and invite new suppliers through a simplified onboarding flow that gets them started without a complex setup.

Managing your partner network used to require a lot of back and forth outside the platform. These updates bring that process into Equipme, from the first discovery to the actual connection, so collaboration starts faster and stays organized from day one.

Read more →

March 2026 Release #2

See what’s new and improved in our update.

Improved Cost Management Structure

Get a clearer and more structured view of your costs with a redesigned Cost Management area. Easily distinguish between one-time and recurring expenses and track changes within your cost centers over time.

Read more →

Cost Centers, Now with Full Visibility

Manage your cost centers in a dedicated view and keep track of what changed and when. Export changes for a selected time range to support reporting and stay on top of your cost structure.

Read more →

Improved Visibility of Billing Addresses

Billing addresses are now directly visible in your open positions, giving you immediate access to key financial details without switching views.

Read more →

Changelog

• The locations and the groups grid have now the column 'source', similart ot the employees grid. This shows how was the entity imported (external HR-System synch, or equipme).
• Language selection is now directly visible in the toolbar.
• Added service preview image column under order processing view.
• Fix: Inside the record inventory dialog, by selecting a child category, no standard feature was shown in the last step (all from parent inherited features has to be listed).
• Fix: Auto approval feature was not working by using the external return service flow.

March 2026 Release #1

See what’s new and improved in our update.

Exchange for Stock: Use What You Already Have

Before placing a new order, you can now see whether the requested product is already available in your warehouse. The new Exchange for Stock feature adds inventory visibility directly to your Order Requests — helping you avoid unnecessary purchases and make better use of existing assets.

Read more →

Multiple Managers per Cost Center

Cost centers can now be managed by more than one person. Assign multiple managers to a cost center to better reflect shared responsibilities and simplify approvals across teams.

Read more →

Changelog

• Equipme Pro – Warehouse Inventory Handling for Reserved Items: Warehouse items reserved for order fulfillment can now also be removed from stock. When a reserved item is withdrawn, the reservation is automatically released and the related demand is marked as uncovered, enabling more accurate inventory management.
• Equipme Pro – Shipping Address Details: The shipping view now also displays the address addition field for more complete delivery information.
• Equipme Pro – Service Portfolio Preview Image Fix: Fixed an issue where service preview images were not displayed correctly until the page was refreshed after being set.
• Equipme Pro – Reservation Release on Order Cancellation: Resolved a bug where reserved warehouse items were not properly released when orders were canceled.

February 2026 Release #2

See what’s new and improved in our update.

Improved Service Storage Dialog

The storage workflow has been redesigned for clearer action selection and better visibility in bulk operations. Internal and external storage can now be managed with full transparency. Read more →

Improved Cancellation Dialog

Cancellation conditions are now clearly displayed. Non eligible services can be excluded directly, creating a more consistent bulk action experience. Read more →

Restriction of Cancellations After Supplier Confirmation

Once an order is confirmed by the supplier, it can no longer be cancelled by the customer. This ensures clearer process control after confirmation. Read more →

Changelog

• API Enhancement – Fulfillment Delivery Status & Actions: The fulfillment/order endpoints now support additional outbound delivery statuses: ready-for-delivery, delivery-requested-outbound, in-delivery-outbound, delivered-outbound, and delivery-returned-outbound. In addition, the actions dispatchDelivery, confirmDelivery, and rejectDelivery are now available for fulfillment orders of type order in the fulfillment order transition endpoint (previously limited to returns).
• Portal – HR Sync Group Assignment Update: Previously, the HR sync enforced group assignments and removed employees from manually created groups. This behavior has been adjusted: automatic removal now only applies to groups that are synchronized via HR sync, allowing manual management of additional groups alongside the HR source.
• Equipme Pro – Target Service Column in Fulfillment Grid: The fulfillment grid now includes an optional column displaying the target service name for addon orders. The column is hidden by default.
• Equipme Pro – Fix: Order Reception Export: Resolved an issue where incomplete delivery addresses and the status column were not correctly displayed in exports from the order reception view.
• Equipme Pro – Fix: Missing Metadata in Fulfillment Export: Fixed a bug where metadata (key-value pairs) of linked service instances was missing in fulfillment exports for addon orders when populated via service components.

Fixes:

• Back button visibility by specific toolbar color gradient.

February 2026 Release #1

See what’s new and improved in our update.

Inventory Visibility in the Marketplace

Quickly see which products are currently in stock while browsing or searching. A clear stock indicator helps streamline your selection process. Read more →

Control Over Home Office Delivery Address

Admins can now define whether users are allowed to set a home office address via self-service. Helps ensure clean and approved delivery options. Read more →

Asset ID in Product Detail View

Each product now displays its unique Asset ID. Makes it easier to identify, reference, and search for specific assets in exports and inventory views. Read more →

Improved Product Search by Attributes

Search now includes hidden attributes like color, characteristics, and options. Easily filter variations like "Gold" devices directly via keyword. Read more →

Changelog

• Equipme Pro – Bulk Update of Fulfillment Type: In the order reception view, the fulfillment type of orders can now be changed in bulk prior to confirmation. This requires that service mapping has been applied to the items, generating BOM items.
• Equipme Pro – Automatic Order Confirmation for Internal Orders: The automatic order confirmation setting now also applies to supplier-internal orders—cases where suppliers provide services to their own company. If deactivated, such orders will now appear in the order reception view for manual processing.
• Equipme Pro - Redesigned the legal notice page to better manage multiple languages
• Equipme App: Fixed visibility of customer links in self-service mode by selecting a different languages. Fallback always English.
• Fixed export of excel sample files (by import features) in case of long file names.
• Optimized location image upload

January 2026 Release

See what’s new and improved in our update.

Expanded Cost Center Management

Assign cost centers to locations and cloud entities, with automatic inheritance to linked services and warehouse devices. Gain more control over assignments during updates. Read more →

Editable Cost Centers in Marketplace Cart

Manually adjust or assign cost centers directly in the cart before placing an order. Prevent incorrect assignments early and streamline your ordering process.. Read more →

Filtered PDF Reports in Investment Requests

PDF exports now respect table filters and selections, allowing you to generate more focused and relevant reports in the Approvals section. Read more →

Changelog

• API Enhancement – fulfillment/orders: The fulfillment/orders endpoint now includes the fulfillmentType field to distinguish between dropshipping and in-house fulfillment.
• Portal Bugfix – Cloud Services Deletion: Fixed an issue that prevented cloud services from being deleted in the service catalog.
• HR Sync Bugfix – Recreated Employees Not Synced: Resolved an issue where employees deleted and immediately recreated in the source system with the same email address were not properly synced.
• HR Sync – Offboarding Instead of Inactive: Employees removed from the source system who still have active services are now set to "Offboarding" instead of "Inactive."
• Equipme Pro Bugfix – Component Replacement Reservations: Fixed an error when reserving stock items for component replacements.
• Equipme Pro – New Partner Note Field for Orders: Orders submitted by a partner’s customers now include a "Partner Note" field. This can be used to share information with the customer's primary supplier.
• Equipme Pro – Improved Usability in Customer-Specific Portfolio Management: Enhancements to consistency and usability when managing customer-specific offers in the service portfolio.
• Inventory Enhancement – Additional Information: Added a column filter for “Additional Information” in the inventory view, making it easier to search and narrow down items based on custom metadata.

December 2025 Release

See what’s new and improved in our update.

Context Aware Action Filtering

Ensure smooth bulk operations by letting the system automatically detect which successor service actions are valid for each selected device. Users receive clear feedback for blocked actions, helping them proceed with only the eligible services. Read more →

Invoice Address Import with Cost Center Linking

Quickly import billing addresses via Excel and have them automatically linked to new or existing cost centers. A faster way to sync financial data and reduce manual setup in complex organizational structures. Read more →

New AI Assistant Integration

Get instant answers inside Equipme with the new built-in AI Assistant. Ask questions, receive smart guidance, and access the right help articles without leaving your workflow. Read more →

Additional Email Recipients for Partner Customers

Get instant answers inside Equipme with the new built-in AI Assistant. Ask questions, receive smart guidance, and access the right help articles without leaving your workflow. Read more →

Changelog

• Category column in inventory (with sort and filter)
• Attributes (Merkmale) column in inventory (without filter and sorting, this will be extended soon)

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November 2025 Release #2

See what’s new and improved in our update.

Multi-Currency Support

Create offers in multiple currencies, easily and flexibly managed via the service portfolio. Read more →

New Invoice Address & Cost Center Management

Manage multiple invoice addresses in one place and link them directly to cost centers for more accurate billing. Read more →

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November 2025 Release #1

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See what’s new and improved in our update.

Location Import Enhancements

Assign managers directly via import and validate addresses more reliably. Read more →

Home-Office Address in Checkout

Add a new home-office address directly without leaving the checkout flow. Read more →

Extended Company Information

Store banking details like IBAN, BIC, account holder and bank name in one place. Read more →

Request Delivery Confirmation

Ask partners to confirm shipped items directly from the inventory section. Read more →

Changelog

• Editing Features in Equipme Desk: The ticket system now allows agents to edit ticket subjects and descriptions. Additionally, agents can edit or delete their own messages, and recorded work times can be adjusted retroactively.
• New Email Setting for Order Receipt Notifications: Suppliers can now notify sales roles (Sales, Account Manager, or Reseller) about customer orders. These roles are only notified for orders placed by customers they are authorized for. Notifications can also be extended to include orders from managed customers placed with partners.
• Notifications to Responsible Roles: Customers can now choose to send certain emails to team and location managers as well as supervisors, ensuring that the most relevant people are informed. This applies to employee status changes, approval requests, and service lifecycle notifications.
• Extended Marketplace Filtering in Self-Service Mode: In addition to the search function, further filters can now be activated when browsing the marketplace in self-service mode to improve usability.

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October 2025 Release #2

See what’s new and improved in our update.

Partner Contact Sharing

Partners can share customer contact details with each other to streamline collaboration. Read more →

Location Import & Export

Add, update, or export all location data via XLSX for easier bulk management. Read more →

Changelog

• Bugfix: Duplicate Mapping Application: Fixed a rare issue where mappings could be applied multiple times.
• New API Endpoint – PATCH sales/customers: A new endpoint allows precise updates of customer data via JSON PATCH operations.
• Country Restrictions in Service Import: The Service Portfolio import now supports setting country restrictions when importing new services.
• API Enhancement: Cost Center in Service Instance References Service instance references in the API now include the assigned cost center for improved data context and integration.

October 2025 Release #1

See what’s new and improved in our update.

Service Renewal Notifications

Notify customers ahead of upcoming service renewals based on custom thresholds. Read more →

Authorized Users Widget

See and edit authorized users and roles directly on the customer detail page. Read more →

Template Linkservice Configuration

Define required and optional Linkservices directly within templates. Read more →

Automatic Monthly Invoice Emails

Invoices are now emailed automatically as PDFs to selected recipients. Read more →

Internal Order Email Notifications

Suppliers can receive orders automatically via email with attached PDFs. Read more →

Assign Account Managers

Assign a responsible Account Manager who gets immediate access to the customer. Read more →

New Contact Fields in Customer Profile

Add name, email, and phone as flexible contact fields for each customer. Read more →

Customer Data via API

New contact fields and Account Manager assignments are fully accessible via API. Read more →

Changelog

Employee Export: Locked users now included

Locked employees are now correctly included in the employee export. Previously, these users were unintentionally excluded, this has now been fixed.

Email notifications for all order status changes

Email notifications can now be enabled for any type of order status change. Users no longer need to rely on checking the portal to see updates like "in progress" or "cancelled." If notifications are active, they’ll receive an email whenever the status changes.

September 2025 Release #2

See what’s new and improved in our update.

Bulk Self Service Activation

Enable Self Service for many employees directly during the Excel import. Read more →

Self Service Marketplace Update

Employees now see all available products immediately without filters. Read more →

Cancellation Email Notifications

Users receive an automatic email when a supplier cancels an order. Read more →

Customer-Scoped Service Import

Import services directly for a selected customer without global adjustments. Read more →

Structured Cost Center Management

Manage cost centers through a dedicated table inside the company profile. Read more →

Changelog

• Extended Bulk Actions and Import for Customer Offers: Bulk actions in the offer management section of the customer detail view have been expanded. Customer-specific service offers can now be created via import.
• Inventory Import for Cloud Services: Assets can now be imported in the context of cloud services under Service Catalog → Cloud Services, including references to cloud service containers.
• Public API Enhancement: All service instance endpoints now support filtering by employee.

September 2025 Release #1

See what’s new and improved in our update.

Bulk Portfolio Operations

Update categories, highlights, and attributes for multiple services in a single action. Read more →

Service Availability Status

Set visual availability states like Available, Coming Soon, or Not Available via right-click. Read more →

Service Blueprint Import Control

Choose which offers to include when importing services from a blueprint. Read more →

Changelog

• Forwarding Ticket Attachments: When forwarding ticket messages, attached files can now be included to provide recipients with additional context and details.
• Improved Self-Service Mode for Admin Users: The self-service mode has been enhanced for administrative users to ensure a smoother experience.
• Bulk Operations in Customer Offer List: Bulk actions from portfolio management are now also available in the offer list on the customer detail page.