> For the complete documentation index, see [llms.txt](https://hub.equipme.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hub.equipme.io/release-updates/2025/december.md). # December **Update 12.12.2025 Release #**1 1. #### Successor Service Assignment with Smart Bulk Actions 2. #### Smarter Support with the New AI Assistant in Equipme 3. #### Invoice address import with automatic cost center creation 4. #### Assigning Email Templates to Partner Customers with Additional Recipients *** ## Successor Service Assignment with Smart Bulk Actions The new **bulk successor service assignment** feature simplifies how you transition multiple devices to new services. Whether through return, cancellation, or storage.
#### Context aware action filtering When selecting multiple devices to assign successor services, the system now intelligently checks which actions are valid based on the current status of each individual service. For example, a device that is already in a certain process stage may not support an external return. Rather than forcing users to trial and error their way through the process, the system gives immediate and clear feedback.
If an action is not possible for some of the selected services, the user is informed exactly why that is the case. They can then proceed with the services that are eligible, without being blocked by the rest. This provides a much more transparent and efficient way to handle complex service transitions, especially in bulk. *** ## Country and assignment context filters Not every successor product is suitable for every region or assignment structure. That is why the system now takes into account both the country where a device is used and the type of assignment it has. Whether a device is assigned to an individual employee, a physical location, or both, the system filters the available successor products accordingly.
This ensures that users are only offered services that are actually compatible with the selected devices. It also avoids the risk of choosing products that cannot be delivered or used due to regional limitations. By narrowing down the selection to what is truly applicable, this update helps users make better decisions faster. *** #### Clear user guidance for mixed assignment contexts When users select devices that belong to different assignment structures, such as a mix of employee based and location based assignments, the system now provides clear guidance before continuing. Bulk assignment of successor services requires consistency in how devices are assigned. That is why the interface prompts the user to choose which context group they want to use, and filters the selection accordingly. Services that do not match the chosen context are excluded from the operation. This avoids mismatches and helps maintain clean, structured data across the platform. *** ## Smarter Support with the New AI Assistant in Equipme We are introducing a fully integrated AI Assistant that is now available directly within Equipme. This assistant is designed to provide immediate answers and guidance at any point while using the platform. If you are unsure how to add a location, manage employees, or understand a specific feature, you can now ask the assistant without leaving the page you are on.
The assistant is connected to the Equipme Hub and uses context from your current screen to deliver helpful information. It can explain processes in simple terms and provide direct links to relevant documentation when more detail is needed. This eliminates the need to search through external help centers and allows users to stay focused on their tasks. By bringing help and documentation directly into the application, this new feature significantly improves the user experience. It supports new users in getting started quickly and gives experienced users an efficient way to solve questions as they come up. With the AI Assistant now available, support becomes a natural part of working in Equipme rather than something that interrupts it. *** ## Invoice address import with automatic cost center creation To simplify the management of billing data, we have introduced a new invoice address import feature. Users can now upload invoice addresses via Excel file directly into the system. Each imported entry must include a name, a valid email address, and of course the billing address itself. These imported entries are not standalone but are directly connected to cost centers, which are used throughout the platform to allocate and manage financial data. If the system detects that a cost center does not already exist for a given entry, it will automatically create one during the import process.
This helps avoid manual pre-configuration and speeds up onboarding, especially for customers dealing with multiple departments or subsidiaries. If the cost center already exists, the system skips it to avoid duplicate records. Currently, this import process only creates new entries and does not update existing ones, although extending that functionality is under consideration for a future release. This update is especially useful for organizations that manage their financial structure outside Equipme and want to synchronize it with the platform in one clean step. *** ## Assigning Email Templates to Partner Customers with Additional Recipients When assigning email templates in Equipme, you can define which customers or customer groups should receive a specific notification format. In addition to the selection of direct and partner customers, it is now possible to specify additional email recipients for individual partner customers. This allows you to enter one or more email addresses that will receive a copy of each message sent using that template. These addresses are defined at the partner customer level and can be entered directly in the assignment interface.
If a partner has sub-customers (for example, resellers or indirect clients), those customers will automatically inherit the list of email addresses from their parent. That means you only need to define the recipient list once, as long as the inheritance applies. However, it is not possible to assign addresses globally to all partner customers at once. Each partner must be selected individually, and if inheritance is not active, addresses must be defined manually for each one. This setup ensures that relevant recipients receive copies of email communications, such as order confirmations or notifications, without having to configure each message separately. The recipient list is managed by the supplier and is not visible or editable by the customer. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://hub.equipme.io/release-updates/2025/december.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.