September
Update 24.09.2026 Release
Partner Connect is now Suppliers: all your suppliers in one place, including the ones outside Equipme
Partner Connect only ever showed one part of your supply chain: the suppliers already on the platform. But you buy from far more places. The electronics retailer down the road. An online shop. The furniture store that fits out your new office. Until now, those orders happened outside Equipme, and so did everything you knew about those suppliers.
That changes today. Partner Connect becomes Suppliers, and you can now add any supplier yourself, whether they use Equipme or not. Their offers appear in your marketplace next to everything else, and your orders to them are tracked like any other order.
Suppliers is available for standalone and managed customers. You find it under Offer management → Suppliers.
What you see when you open it
The list shows only the suppliers you actually work with. If you haven't connected with anyone yet, it starts empty. That's intended.
Above the list, three figures give you the big picture across all suppliers: total orders, open order items and total offers.
The Order type column tells you how you order from each supplier:
Platform: the supplier runs on Equipme. Your order goes to them directly through the platform, and they process it there.
Manual: a supplier you created yourself. You place the order the way you always have, by email, online or in person. We keep the record for you.
For your employees, there's no difference. They see one marketplace, pick what they need and go through the same approvals.
Adding a supplier
Add supplier opens one dialog for both routes.
A supplier already on Equipme. Search by name, description or website. The dialog only shows suppliers you aren't connected with yet. Open their page and select Request partnership. The connection is active immediately and the supplier is notified. This works exactly like Partner Connect did.
A supplier you add yourself. Select Add a supplier yourself. Enter the supplier's domain and select Find supplier: we fill in the name, website and logo for you. Only the name is required. Everything else can wait.
A few things worth knowing:
Take the logo. Your suppliers get their own row in the marketplace. A logo makes them easy to recognise, initials don't.
The address is optional. Plenty of suppliers you only know as a website. If you do add one, postal code and city become required so the address stays usable.
Contacts are optional, but worth it. Store the people you actually deal with: sales, support, your account manager. Everyone in your team finds them in one place instead of in someone's inbox.
Order recipient. Mark the contacts who should receive your orders. We're preparing automatic order emails for these contacts. More on that below.
Send invitation. Would you rather have the supplier on the platform? Once you've added a contact, switch this on. We send them an invitation to join Equipme. Your supplier entry is created either way, so you can start working with it right away.
If your company is managed by a provider, Add supplier takes you straight to the form for creating a supplier yourself. Your connection to suppliers on the platform runs through your provider, so the directory and invitations aren't part of your view.
Offers from your own suppliers
Once a supplier exists, you can give them offers. There are two ways:
From the supplier. Open the supplier, go to Offers and add them there.
From the service portfolio. When you create a service or add an offer, the Supplier field in the pricing step links the offer to one of your own suppliers. This is how one product can have several sources: the same monitor from two retailers, each with its own price.
The Supplier field lists only the suppliers you created yourself. Platform suppliers manage their own offers. If your company is managed by a provider, you create offers for your own suppliers from the supplier itself.
In the marketplace, your suppliers get their own row next to categories. Your employees can browse everything one supplier offers in one click. Visibility and approvals follow the same rules as all your other offers.
One order per supplier
If an employee orders items from several suppliers at once, we now split the order into one order per supplier. Each supplier only ever gets what concerns them, and you can follow every order separately.
Orders to your own suppliers land in Order processing. Because the supplier isn't on the platform, you move the order forward yourself: from ordered to in progress, ready for delivery and completed.
Everything about one supplier in one view
Open a supplier and you get three tabs:
Overview: key figures, contacts, order recipients and the supplier's details. Everything is editable right here.
Offers: all offers from this supplier. Add new ones directly.
Open order items: what's still on its way, plus the full order history. You can update the status here too.
Orders and open items are the same entries you know from order processing, filtered to this supplier. If you're responsible for one supplier, this is the only view you need.
What's next
This is the first version, and we'll build on it:
Automatic order emails. Every order placed with a supplier goes out by email to their order recipients, with a summary of what was ordered. No more forwarding orders by hand.
When an invited supplier joins. If a supplier accepts your invitation, they join Equipme as their own company. Later, you'll be able to connect your existing entry with their platform account and see their catalogue in the same place.
What this means for you
Your complete supply chain in one place. Platform suppliers and your own suppliers, side by side.
One marketplace for everything. Offers from any source, with the same approvals.
Cleaner orders. One order per supplier, trackable from start to finish.
Supplier knowledge that stays with the company. Contacts and notes live in Equipme, not in individual inboxes.
Your existing Partner Connect connections are all still there. Nothing is lost. We're keen to hear how you use Suppliers, so tell us what's missing.
Negative prices: model discounts and credits directly in your portfolio
Until now, every price in the service portfolio had to be zero or higher. A discount, a credit or a trade-in value had to be handled outside Equipme, or hidden inside another price.
You can now enter negative prices for products and offers. Setting it up takes seconds. What matters is where you use it:
As an option. Give an option a negative price, for example "without docking station" or "keep your current headset". When someone selects it, the price of the whole configuration goes down.
As a service of its own. Offer a discount or credit as a separate service in the marketplace, or attach it as a linked service so it's always booked together with the main product.
As a one-time credit on an asset. Use Record inventory to add an instance with a negative price, for example a goodwill credit or a trade-in value. It shows up in billing like any other instance, as a deduction.
One thing worth keeping in mind: a negative line only helps if everyone understands what it stands for. Your employees see it in the marketplace, your approvers in the request, your finance team on the invoice. Give it a name and description that explain the reason, not just the amount.
What this means for you
Discounts where they belong. Modelled in the portfolio, visible in the order, traceable in billing.
No more workarounds. No reduced prices on the main product, no side agreements outside the platform.
One-time credits on the right asset. Linked to the instance they relate to, so the history stays complete.
Transfer and return documents: choose the columns that matter to you
The transfer and return documents record what an employee receives and what comes back. You create them for an employee under Documents. Until now, every document came with the same fixed set of columns. Whatever else your process needed on the page, you had to add by hand or keep in a separate list.
Now you decide what the document shows. Before the PDF is created, you choose the columns:
Hide what you don't need. Every standard column can be switched off.
Put things in your order. Drag the columns into the sequence that matches your process.
Add additional information. The additional information stored on your assets is available as extra columns, for example serial number, IMEI or service tag. Tick a field and it becomes its own column on the document.
Your setup is remembered. You configure it once, and the next document looks the same without going through the settings again. Reset takes you back to the standard layout.
Why this matters: not every team needs the same document. One wants device identifiers on the page, another a short overview that's quick to sign. With configurable columns, the document shows exactly what your process asks for, and the details come straight from the asset instead of being typed in by hand.
What this means for you
Documents that fit your process. Only the columns you use, in the order you need them.
Asset data on the document. Additional information comes straight from your assets, not from a separate list.
Less manual work. No more adding details by hand before printing.
Update 18.09.2026 Release
Creating a new customer: one guided flow, all settings in one place
Adding a customer used to mean two jobs. First you created the customer, then you went back into the customer details to switch on everything the wizard didn't cover. Roughly half of the settings were missing from the flow.
That's fixed. The customer creation wizard has been rebuilt from the ground up, and it now contains every setting you can see in the customer detail view — branding, modules, premium features, report configuration, currency. You can set up a complete, ready-to-work customer without leaving the flow once.
Here's what the new wizard looks like.
Where to start
You have two entry points, both in the provider portal:
Sales → Customers → Add new customer
The Add menu in the top right → New customer
Both open the same wizard. If a customer already has an invitation ID, Enter invitation ID on the Customers page is still the right route.
The wizard guides you through four steps. The progress panel on the right shows where you are and what's still ahead.
Step 1 — Customize your workspace
You start with the customer's look and feel — and this is the part that saves you the most time.
Pick the company language, then enter the company domain and select Find branding. Equipme reads the customer's corporate design straight from their website. It's the same branding service you already know from the registration flow.
What comes back:
Brand assets — the company logo and the favicon, pulled from the domain.
Brand colors — the colours found on the site, shown as swatches. Select the one you want as the customer's primary colour.
Preview of your workspace — a live preview so you can check the result before you continue.
No asset hunting, no colour codes to chase down. Type the domain, check the preview, move on. The customer's first login already looks like their own company.
Two things worth knowing:
Skip is always available. If you don't have the domain yet, or the customer wants to supply their own assets later, move on without it.
Nothing here is final. Every setting from this step can be changed later in the workspace settings.
Step 2 — Set your location
Next you define the customer's location. This is the address the workspace is set up around, and it becomes the basis for everything that follows — deliveries, employee assignments, and the customer's own location structure.
Step 3 — Portal settings
This is the step that changed the most. Everything that decides how the customer works with the platform now sits here, in one scrollable panel.
Modules and access
Supplier warehouse active — the customer can order services from your customer-specific warehouse and return them to it.
Enable ticket system — gives the customer access to the ticket system.
Premium features
Enable HR sync — the customer can synchronise their organisational structure automatically from their HR or identity system. Note that this feature comes with additional license costs.
Enable internal inventory module — the customer can record their own internal inventory assets and offer their own internal services through the marketplace.
Enable billing module — creates monthly invoices for the customer. With the module switched off, no invoices are created and the billing module stays hidden.
Report configuration
Invoice — the customer can download the PDF invoice in the billing module and, where available, receive it by email.
Investment request — the customer can download the investment request in the approvals section.
Currency — the customer's default currency, selected directly in the wizard. Euro is preset.
Take a moment on this step. These toggles define what the customer sees when they log in for the first time, and getting them right here saves a round trip through the customer settings later.
Step 4 — Add your first employee (optional)
The last step lets you create the customer's first employee right away: first name, last name, email.
Switch on Send invitation to users via email and the employee receives their invitation immediately — the customer is live with a working user from day one.
This step is optional. Leave the fields empty and select Done if you'd rather hand the workspace over and let the customer add their people themselves.
What this means for you
One pass instead of two. No more creating a customer and then reopening it to complete the setup.
Everything the detail view offers. The wizard and the customer detail view now cover the same settings.
A branded workspace from the start. Branding is defined before the customer ever logs in.
A tighter layout. The flow is more compact and easier to scan, without hiding anything.
Nothing has been removed and no behaviour has changed — this is the same customer setup you know, just complete and in one place. If something in the new flow feels off or you'd order the steps differently, let us know. We're actively watching feedback on this one.
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