Configuration of Customer-side E-Mail notifications

In the "Customer-side notifications" section, you can customize the email templates for automated customer communication. You can create individual templates for individual customers/customer groups.

Customizable Notifications

• Open Order Approvals: Daily notifications list all pending approvals from your company. This way, you stay informed about the status of orders and can act promptly. You can designate specific roles to receive these notifications and add additional email recipients.
• Order Confirmation: As soon as an order is placed, a notification is sent. The responsible employee always receives a copy of this email, ensuring direct documentation of the order. Here too, you can define specific roles and additional recipients.
• Expiring Services: This notification informs you when active services are set to expire within a specified number of days. You can use it as a reminder to request renewal services from your provider in a timely manner or take other necessary actions. You can also set a reminder for the day the service expires to be notified again.

Benefits of Configuration

By configuring these notifications correctly, you ensure that your team is always informed and no important deadlines or tasks are missed. This guarantees that all services are optimally managed, preventing any gaps in service.