Configuration of internal supplier E-Mail notifications

Configuring notifications under the "As Provider" tab in the company profile is essential to ensure that all relevant individuals in your providers organization are informed about important events. These notifications enable you and your team to respond promptly to actions such as new leads, incoming orders, and open order items.

Customizable Notifications Under the "As Provider" tab, several notification options are available, which you can customize:

• New Lead: This notification is sent when a new customer registers for your service. You can choose which roles within your company should receive this notification and add additional email recipients.
• New Order Received: As soon as a customer places a new order, this notification is sent. Again, you can specify the roles and recipients.
• Open Order Items: This notification informs you twice a day about open and unprocessed order items from your customers, ensuring that nothing is overlooked.
• New Ticket Received: Notifies you when one of your customer's employees opens a new ticket, whether it's an incident or a general inquiry.
• Service Reservation: This notification is sent when a customer reserves services from your stock.
• Service Assignment Changes: Informs you about changes to the assignment of a service, such as location or the responsible employee.
• Expiring Customer Services: This notification lists services that will expire in the next few days for your customers. You can also activate a reminder function to notify you again on a specific day.
• New Partnership: This notification is sent when a customer connects with you through the partner marketplace.

Practical Application With the right configuration of notifications, you ensure that your team is always informed and can quickly respond to relevant events. This promotes smooth collaboration and increases efficiency within your organization.