Setting Up a Custom Domain for Equipme

How to Set Up Your Custom URL for Equipme Would you like your Equipme portal to be accessible to your customers and employees through your own web address (URL), such as https://portal.your-company.com? Here’s a step-by-step guide on how to set it up.

If you have any questions or need assistance, you can always contact us: [e-mail].

Important:

• To use this feature, you will need the Equipme license add-on "Advanced Customization.
• The custom URL will be the same for all your customers and cannot be set individually for each customer.

What Does This Mean? Instead of using the general addresses like https://pro.equipme.io (for providers) or https://app.equipme.io (for your customers) to access Equipme, you can publish Equipme under your own web address (URL). This gives a more professional appearance and enhances the trust of your users.

How Does It Work? To publish Equipme under your domain, you'll need to make an adjustment with your DNS provider, where your domain is registered. This adjustment is called a "CNAME record." It might sound complicated, but it’s essentially just a record that ensures your URL points to Equipme.

Example: If your desired URL for customer access to Equipme is portal.your-company.com, the CNAME record should look like this:

portal.your-company.com CNAME proxy.equipme.io

What Does This Mean? It tells your DNS provider: "When someone enters portal.your-company.com, they should be redirected to Equipme.

How to Proceed: Since the process can vary depending on the DNS provider, it’s a good idea to consult with your DNS administrator or the person managing your website who has access to the DNS provider where your domain is registered. They can create the record quickly and accurately for you.

Separate URL for Customer and Provider Pages Equipme is a two-sided platform consisting of customer portals and a provider backend.

The provider backend can be accessed by appending “/pro” to your chosen URL for customer portals, e.g., https://portal.your-company.com/pro.

However, we recommend creating a separate access point for the provider backend, such as https://pro.your-company.com/. To do this, you can set up a redirect on your DNS server from https://pro.your-company.com/ to https://portal.your-company.com/pro.

Configuration on the Equipme Side

To complete the process, we need to know which URL you’ve chosen once you’ve set up the DNS records as described above. You can simply provide us with this information here. After that, we'll take care of the rest and inform you when the setup is complete.

Next Step: Configuring Custom Email in Equipme

In the next article, you'll learn how to set up Equipme so that the platform sends emails to your employees and customers using your custom company email address instead of an @equipme.io address.